You ever look at a product usage dashboard and feel like it’s lying? 🤔
Because on paper, features are used. But in your gut, you know the value isn’t landing. You know because users still ask for things you already built. Because your roadmap gets hijacked by urgent (but not important) fixes. Because CS is still doing heavy lifting adoption should’ve handled.
Pulse 2025 is here to help!
The Product sessions this year are digging into that uncomfortable space between feature release and value realization:
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@devin_churchill is showing how data shifted adoption from a “nice to have” to a north star. - Pej & Ben (Netskope) turned CS from reactive to revenue-generating — 10% GRR growth says a lot.
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@kelseynoteboom & Carly are calling out the fog — that fuzzy zone where adoption should happen but doesn’t — and how they cleared it.
And for our PX customers who are on the front lines of making this happen, we're creating dedicated spaces at Pulse to connect and share those hard-won lessons. Join fellow PX users in targeted meetups, candid roundtables, and even direct Q&A with our PX experts. Let's get beyond the dashboard and talk about the real levers of adoption, together.
It’s not a roadmap clinic. It’s a rethink of how we align Product and CS into one story customers want to be part of.
If you’re tired of adoption being a metric and want it to feel like a movement, this is for you.
Sessions are here. Code PULSE-RALLY for the save on tickets.
Hope to see a few of you there — and maybe finally talk about the hard parts.