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Helper ⭐️
January 19, 2021
Solved

In-App Hub (formerly KC Bot) badge update

  • January 19, 2021
  • 2 replies
  • 115 views

Hi Folks,

I’ve noticed and received feedback that the KC Bot icon is now showing a number when users log into a platform that has the KC Bot enabled.

I don’t see any way to adjust this and I can’t find any materials indicating that changes would occur for this customer facing button. Does anyone have details on this?

 

 

Best answer by Jordanc

Thank you for the quick reply.

 

We will remove these until we are able to properly notify the product owners of the enhancements.

2 replies

link_black
Gainsight Employee ⭐️⭐️
January 19, 2021

These are some of our new KC Bot features, looks like they have been turned on by default. 

You can quickly disable these new KC Bot features.  See screenshot below:

 

@angelo @mickey 

-- Link
JordancAuthorAnswer
Helper ⭐️
January 19, 2021

Thank you for the quick reply.

 

We will remove these until we are able to properly notify the product owners of the enhancements.