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Jordanc
Helper ⭐️
Jan 19, 2021 3:10 PM UTC
Solved

In-App Hub (formerly KC Bot) badge update

Hi Folks,

I’ve noticed and received feedback that the KC Bot icon is now showing a number when users log into a platform that has the KC Bot enabled.

I don’t see any way to adjust this and I can’t find any materials indicating that changes would occur for this customer facing button. Does anyone have details on this?

 

 

JordancAnswer
Helper ⭐️
Jan 19, 2021 3:20 PM UTC

Thank you for the quick reply.

 

We will remove these until we are able to properly notify the product owners of the enhancements.

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2 replies

link_black
link_black
Gainsight Employee ⭐️⭐️
Jan 19, 2021 3:18 PM UTC

These are some of our new KC Bot features, looks like they have been turned on by default. 

You can quickly disable these new KC Bot features.  See screenshot below:

 

@angelo @mickey 

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    JordancAuthorAnswer
    Helper ⭐️
    Jan 19, 2021 3:20 PM UTC

    Thank you for the quick reply.

     

    We will remove these until we are able to properly notify the product owners of the enhancements.

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