NPS is a field that can be mapped from PX to Salesforce Accounts using the SFDC integration:
But I don’t see that as an option for Contacts:
Is this just not possible or do I need to set up something with the integration?
This is not currently possible using the PX Salesforce Integration.
While you could add a new custom PX User attribute to store this data, there is no way to automatically populate the field with the last NPS score.
Both of these would be a good enhancement requests to post our PX Community Ideas section for others to review, comment, and upvote, plus for our Product Team to consider adding to a future release.
Our other customers rely on their PX+CS Product Experience integration, the PX AWS S3 and Google Cloud Export integration, and/or PX Webhooks to bring this type of Survey response data into Salesforce and/or other business systems.
Happy PX-ing!
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