NPS is a field that can be mapped from PX to Salesforce Accounts using the SFDC integration:
But I don’t see that as an option for Contacts:
Is this just not possible or do I need to set up something with the integration?
Page 1 / 1
Would i need to create it as a User attribute first? If so, how do I automate getting the latest NPS response to populate that user attribute? (which would then push to the salesforce contact)
This is not currently possible using the PX Salesforce Integration.
While you could add a new custom PX User attribute to store this data, there is no way to automatically populate the field with the last NPS score.
Both of these would be a good enhancement requests to post our PX Community Ideas section for others to review, comment, and upvote, plus for our Product Team to consider adding to a future release.
Our other customers rely on their PX+CS Product Experience integration, the PX AWS S3 and Google Cloud Export integration, and/or PX Webhooks to bring this type of Survey response data into Salesforce and/or other business systems.
Happy PX-ing!
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.