Has anyone solved for this scenario?
Product site and help articles are localized in 20+ languages.
I really don’t want to manage 20+ KC Bots just to point users to localized content, has anyone solved for auto-redirecting where you are dynamically updating the host/base url.
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I checked this documentation out, but I need to alter everything in the url except “pageName.html “
https://community.gainsight.com/gainsight-px-22/url-redirect-in-kcb-36940
https://support.gainsight.com/PX/Engagements/01On-boarding/Handle_Dynamic_URLs_with_Auto_Resolve_Feature
Hi@lpicone ,
When do you want the users to be redirected to the localized KB article?
Scenario 1 - User searches for something on KCBot, and results are renderred from the integrated Zendesk service. Here the search link should take user to the article in specific locale?
Scenario 2 - As an admin, you have added some content to the Bot (maybe a Linked Article) and this article should re-direct the user to the article in specific locale.
Thanks,
Abhilash
Hello,
Per my open support case:
Question from support ticket:
Thanks for your response, I'm checking this with the Gainsight PX product team and investigating this behavior. I'll let you know as soon as I have the needed answer.
Leah Picone
Apr 17, 2024, 12:49 PM CDT
Hello,
Honestly, what would be valuable is this....
Using the user localized language defined and sent to gainsight.
First search zendesk content using the user localized language.
Maybe - as a bonus, let us define english as the second search language - default.
default / english: https://guides.turnitin.com/hc/en-US
Turkey: https://guides.turnitin.com/hc/tr
Please see the languages we have defined under the default settings.
I have tried to use google search, but the results were sub-par.