Skip to main content

I see there are NPS related fields within the Account record in PX to map to Salesforce, but how do I map individual NPS scores from PX to salesforce?

@mhsilver do you want to push this to SFDC or Gainsight CS?

@harshibanka SFDC. I connected with your team today during office hours and they determined it wasn’t available yet, but pushing to Gainsight CS is an option.

Yes. So, to provide all possible solutions, see below a summary, let's connect over email to see which if you want to avail PX/CS Integration and our team can assist you with it:

  • As for PX<>SFDC Integration for NPS: PX does push in a lot of NPS Data point which is at the ACCOUNT Level, not at the user level. Please see this doc for the integration attributes.
  • As for PX<>CS Integration for NPS: Get data from AWS S3 export or REST API.  Since you are a CS+PX customer, the S3 data should already be there.  In CS, you can use a Rule to get the CSV files from the S3 Bucket and update SFDC/GS. If you want to go this route, our team can assist you.

Hope this helps.

Reply


Terms & ConditionsCookie settings