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Use Case: Prompt to join the community

Engagement: Multi-question survey (you’ll see why below, perhaps there’s a better approach?)

Step 1 is a single question with two options: 

  1. Take me to the community
  2. I already have a community account

Conditional Logic desired based on response: 

  1. Take me to the community -- end survey (and will set logic to open community in new tab)
  2. I already have a community account -- proceed to step 2 (with open text question to collect their email address) 

Objectives: 

  • Drive community sign ups and adoption for new users
  • Collect associated email addresses for existing users who already have accounts
    • We have some users (ex. our partners) who user our product via multiple emails and logins
    • When identified, we will update our records so that their user attributes reflect that they have an account

 

I’m using a survey because I need to collect the email addresses when option 2 is selected, but is there a better way? 

I ask this question because the conditional branching logic seems to be forcing me to route response 1 to an additional step. 

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