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Possible Bug in KC Bot

  • September 22, 2025
  • 1 reply
  • 26 views

Alistair FIeld
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I started searching in the KC Bot for some API help while working in PX.

For numerous search queries the results all redirect to the SAME article that happens to be the first in the list. 

 

Just letting you know as I hope it is only me 😬 

 

 

 

1 reply

rschlette
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  • Expert ⭐️
  • November 4, 2025

Searching the GS support docs for ‘api’ is not going to be sufficient in a multi-product support site (which is what the bot is querying. ‘px api’ or ‘px rest api’ should yield better results 

Search for ‘px api’ shows result #1 is correct (though indirect)

 

The GS team should check if https://gainsightpx.docs.apiary.io/# is added to the bot search index. this looks like results from just support.gainisght.com, where there is no actual PX REST API documentation