2021 is an amazing year for us as we received the biggest honour as a product company,  “The Proddy Award” in the “User Adoption” category.

This award is a testament to the tireless efforts of our employees globally who are driven by a shared passion to build great adoption and engagement products. 

Numerous efforts have been made by our team to provide customers with best practices content and product help.

So, what initiatives do we take at PX as a SaaS product to provide a holistic experience to our customers on and off the PX?

PX on PX:

We use our own product to boost adoption. On a day-to-day basis, we find opportunities and areas of improvement. We extensively rely on product ideas from the community, user surveys, customer NPS and CES scores. 

If you want to know more about PX on PX, please do refer to this detailed post here.

Digital Led: (Community + Office hours + Weekly emails on best practices)

While we are doing everything just like the way we suggest our customers, we did plan some activities to better serve them with the best content all the time. We make sure we address their issues live during our hands-on office hours sessions. We send best practices with clear call to actions in our weekly emails facilitated by Journey orchestrators. Community helps us achieve close collaboration with our customers. 

We believe everyone is enjoying and learning a lot from the best practice help shared on the community and weekly emails. 

Here is a consolidated list of all office hours content for the year 2021 and hope this helps someone who is looking to master PX as a new year resolution :-)

Happy PX-ing!