Product Experience January 2026
We’re excited to share the latest insights from Gainsight Product Experience. Inside, you’ll find updates designed to help you learn, connect, and grow. We hope you enjoy exploring what’s new, discovering fresh ideas, and finding meaningful ways to engage with the broader Gainsight family as we continue to grow together. Let’s dive in!
Create New Content Faster with AI Assistance
Write with AI brings the power of generative AI to engagement creation, helping you produce clear, relevant, and user-focused content in less time. Instead of starting from scratch, you can instantly generate engaging content from your existing articles or documentation, thus accelerating content creation, while maintaining consistency and quality across all user communications.
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Track Stickiness More Closely
The Stickiness KPI in Accounts Explorer now supports an additional calculation formula - Daily Active Users (DAU) divided by Weekly Active Users (WAU). This enhancement gives you an option to measure stickiness on a shorter cycle of a weekly cadence. This makes it ideal for applications that are used on a weekly basis or are in an early stage of validation.
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Best Practices for Effective Product Experiences - Ebook
Every interaction with your product can either drive churn—or unlock long-term value. In this ebook, Gainsight explores how product leaders can monitor and improve product experience (PX). Learn the proven strategies top companies use to create impactful product experiences that boost retention, expansion, and Net Revenue Retention (NRR).
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Read Here
S3 Account Import Delays in PX: What’s the Expected Behavior?
Rob Schlette raised an important question about S3 Account Import delays in Gainsight PX. While bulk updates show as successful in the import status and are immediately reflected via the REST API, Rob consistently sees a delay of 1–2 hours before those changes appear in the Account Explorer UI. User-level profiles begin updating sooner, but account-level views lag significantly.
This raises questions around expected processing time, UI caching behavior, and the practicality of bulk updates when changes aren’t quickly visible.
Have you observed similar delays with S3 Account Imports? How long does it typically take for your data to surface in the UI, and how do you plan around it? Share your experience or workarounds with the community.
Featured Resources
Gainsight PX Salesforce Integration Restoration Guide
Pulse Speaker Nominations Now Open:
Pulse is heading to Las Vegas on May 27–28th, and speaker nominations are open through January 30th. If you’ve led a standout initiative or have practical insights others can learn from, we’d love to hear from you.
Submit a Nomination
Join Our PX Customer Office Hours
We are now offering weekly office hours with the PX team. Bring your questions, swap ideas with other Skilljar users, and get quick, actionable guidance. If you have a named CSM, continue to use them as your primary contact.
Register Here
UPCOMING WEBINAR: Greatest Hits in Digital CX 2025
Join our upcoming webinar where we are pulling the greatest hits together in one fast session with Eric Mistry from Zapier and Caroline Van Dyke from Skilljar by Gainsight. Expect banter, highlight reels, a few memes, and of course, plenty of time for your questions.
Register Here
Webinar Recording: Product Experience's Winter 2025 Product Showcase
The Gainsight Product Experience product team is excited to share recently delivered enhancements and preview innovations coming in 2026. Join Erica Kuhl, EVP of Community, Education, and Product Experience, Joris Dieben, VP of Product Management, and Rebecca Porter, Product Marketing Manager, as they walk through the latest roadmap highlights—including a redesigned accounts explorer, KC Bot editor improvements, and new "not in segment" condition to exclude users from analytics.
Watch Here