PX Newsletter October 2026
Product Experience October 2026
This month is all about getting answers from your PX data faster. PX MCP is now generally available, so you can ask ChatGPT or Claude about feature usage, engagement, and account health without building a report first. Inside, you’ll also find ready-made prompts to start from, a quick fix for missing Bookmarks, and an open community question on syncing the PX Account Product Score to CS.
Let's dig in! 😊
Ask Your Product Data Questions in Plain English with PX MCP
The PX MCP is now generally available, so you can ask ChatGPT or Claude about feature usage, engagement performance, and account health and get answers without building a report first. You can also find the users and accounts that match your criteria, group results more ways, page through large data sets, and download results as a CSV. The PII restrictions you set in PX still apply.
Learn More
Try Ready-Made Prompts to Get Started with PX MCP
Not sure where to start with PX MCP? The Gainsight MCP Library now has ready-made prompts built for PX — audit which guides haven't been touched in 90+ days, compare week-over-week feature adoption by segment, or pinpoint exactly where users drop off. Copy, paste into Claude or ChatGPT, and see conversational analytics in action before you write your own.
Try the PX MCP Prompts
Can’t find the Bookmarks button in PX?
If your saved filters have gone missing from your usual view, you’re not alone. Bookmarks is only available in Audience Explorer and as a dropdown option on the newer Accounts Explorer page. The thread also links the support article on saving customized filters, so you can set them up again quickly.
Read the thread
Syncing PX Account Product Score to CS: a known gap
A community member asked how to get the PX Account Product Score into Gainsight CS without manual exports. Right now there’s no automated option through the PX connector, standard exports, or Query Builder, so the workaround is a manual export from Accounts Explorer. Gainsight has confirmed the gap and passed it to the product team, so add your voice if your CSMs need this too.
Join the discussion
Put AI to Work in Gainsight PX Using the PX MCP
Want to ask your PX data questions in plain language? This ~30-minute, self-paced course shows you how to connect the PX MCP to Claude or ChatGPT and write reusable prompts for feature adoption, account, and engagement insights. The PX MCP is read-only and follows your PX permissions, so you can explore freely without changing anything.
Enroll here
PX Office Hours: Improve your engagement
Tuesdays at 8:00 AM ET and Thursdays at 12:00 PM ET
Join our weekly PX Office Hours to get expert guidance on improving user adoption, optimizing engagement strategies, and resolving real-world challenges.
In recent sessions, teams have explored how to automate lifecycle campaigns, enhance onboarding experiences, and gain deeper visibility into product usage all aimed at driving more consistent engagement and better outcomes.
Register Here