PX Newsletter September 2026
Product Experience September 2026
This month it's all about getting more out of what you're already building. PX MCP just leveled up with text-to-query support, In-App Hub targeting got sharper, and the community has real prompts to help you move faster. Plus, catch up on last month's renewal webinar, and get a first look at who's taking the stage at Pulse Europe.
Let's dig in! 😊
Gainsight PX MCP Version 1.1 Is Now Available
PX MCP just hit version 1.1, adding text-to-query support so you can ask natural-language questions across Query Builder, Engagement Analytics, Survey, In-App Hub, and more — directly in Claude or ChatGPT — plus richer grouping, pagination, and CSV downloads, all while honoring your existing PII restrictions. Refresh your tool list (Claude) or have your admin refresh the app (ChatGPT), then confirm all 16 PX MCP tools show up.
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Target In-App Hub Content with Richer Audience Rules
In-App Hub just got sharper targeting: Recommendations and Task Lists now support the same rules as your other PX engagements, so you can reach the right users with Segments, Product Mapper, Custom Events, URL, or Location rules. The editor also got a UI refresh, making it faster to build and manage hub content.
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Try Ready-Made Prompts to Get Started with PX MCP
Not sure where to start with PX MCP? The Gainsight MCP Library now has ready-made prompts built for PX — audit which guides haven't been touched in 90+ days, compare week-over-week feature adoption by segment, or pinpoint exactly where users drop off. Copy, paste into Claude or ChatGPT, and see conversational analytics in action before you write your own.
Try the PX MCP Prompts
User Journey across products
If you're running PX across multiple surfaces (product, community, academy), Alistair Field ran into the classic problem: each one hands PX a different user identifier. The community's answer use email as your canonical cross-product ID in the PX Identity call, and if you're on Skilljar, make sure your Signup Field name matches your IdP attribute exactly (it's case-sensitive) so it auto-populates on login.
Read the thread
Webinar Recap: PX in Practice Session 2
Catch Saketh Ram Podicheti's full recap of "Turning Product Usage Data into Renewal Success" the shift from assumption-led renewals to evidence-led ones, plus the live demo on building renewal-ready adoption reports.
Read the recap
Session 3 ("Getting Customers to Use What They Paid For") is coming, with a date still to be announced. PX Office Hours are still your go-to for live help in the meantime — no full session needed, just bring your question.
PX Office Hours: Improve your engagement
Tuesdays at 8:00 AM ET and Thursdays at 12:00 PM ET
Join our weekly PX Office Hours to get expert guidance on improving user adoption, optimizing engagement strategies, and resolving real-world challenges.
In recent sessions, teams have explored how to automate lifecycle campaigns, enhance onboarding experiences, and gain deeper visibility into product usage — all aimed at driving more consistent engagement and better outcomes.
Register Here