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Molly.McQ
Helper ⭐️
Sep 20, 2022 9:32 PM UTC
Question

PX Slack Integration Update Cadence?

At what cadence are PX updates pushed to Slack? I understand that PX updates are “periodically” pushed to Slack, but I’d like to confirm how regularly or on what schedule these updates get pushed. We’ve noticed a number of updates not getting pushed to Slack and would like some clarity on the timing of this data handoff, as this is not included in the existing documentation. 

2 replies

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Oct 17, 2022 11:54 AM UTC

Hi @Molly.McQ ,

 

The slack updates are sent almost instantaneously to Slack. I would suggest you to raise a support ticket in case of updates which were previously being updated to Slack but now they seem to be missing. Would you like to share the actions that are not getting update to Slack?

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Molly.McQ
Molly.McQAuthor
Helper ⭐️
Oct 17, 2022 5:50 PM UTC

Much appreciated, @aharkut! We’ve predominantly seen gaps in Engagement Management notification (e.g. when an engagement is launched/paused). I will continue to monitor and escalate for support as needed. Thank you! 

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