Recording: How ReviewPro Transformed Customer Feedback into Success 🚀

ReviewPro's incredible journey, unveiled during a recent Customer Spotlight session hosted by @Jessica1989 and @Fernanda. Here is a small recap of their amazing NPS Journey.

ReviewPro collected a whopping 40,000+ valuable customer responses with Gainsight's NPS survey.

Challenges like - scalability and real-time feedback capture were expertly addressed.

The game-changer? An in-app NPS survey via Gainsight PX. 

 CSMs Thrived:ReviewPro's Customer Success Managers (CSMs) flourished with CTAs, closing an impressive 217 cases. Milestones and the NPS widget enhanced visibility, enabling strategic conversations.

️ Automated Programs for Inclusive Feedback: Gainsight Next automated programs ensured every customer's voice was heard, even those who didn't initially provide comments.

 Monthly NPS Reports: Admins received Monthly NPS reports with a remarkable 50% open rate, empowering them with vital insights.

 Dashboards and Quarterly Reports: ReviewPro harnessed the power of dashboards and quarterly reports to guide strategic conversations.

 ​​​​​​Impressive Stats: They achieved a phenomenal 95% customer feedback rate.The open rate for automated outreach programs reached an impressive 36%.

Promoters became advocates, driving growth and expansion opportunities.