ReviewPro's incredible journey, unveiled during a recent Customer Spotlight session hosted by
ReviewPro collected a whopping 40,000+ valuable customer responses with Gainsight's NPS survey.
Challenges like - scalability and real-time feedback capture were expertly addressed.
The game-changer? An in-app NPS survey via Gainsight PX.
CSMs Thrived:ReviewPro's Customer Success Managers (CSMs) flourished with CTAs, closing an impressive 217 cases. Milestones and the NPS widget enhanced visibility, enabling strategic conversations.
️ Automated Programs for Inclusive Feedback: Gainsight Next automated programs ensured every customer's voice was heard, even those who didn't initially provide comments.
Monthly NPS Reports: Admins received Monthly NPS reports with a remarkable 50% open rate, empowering them with vital insights.
Dashboards and Quarterly Reports: ReviewPro harnessed the power of dashboards and quarterly reports to guide strategic conversations.
Impressive Stats: They achieved a phenomenal 95% customer feedback rate.The open rate for automated outreach programs reached an impressive 36%.
Promoters became advocates, driving growth and expansion opportunities.
