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Hi All!

I have been getting this question a lot lately from many customers, so I figured I would create a Community post so that all could benefit…

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There is currently not a CSV download option for usage data within the PX application.  The only ways to retrieve usage data collected within PX is through the aggregated Amazon S3 Exports or programmatically using our REST API. 

 

So, what can you export you might ask????

 

On the PX Adoption Report, you can click on one of the Users/Accounts number counts and then download those records as a CSV file.  This filtered User/Accounts export could then be shared with other teams as necessary (e.g. Product Marketing). See below:

 

The CSV export option is also available within the standard Audience Explorer and Accounts Explorer in the top right corner.  So, you can build filtered Users/Accounts using many possible filtering criteria and then use those exported data sets as needed.  See below:

 

You can also export Feedback results. See below:

And Engagement Performance results. See below:

And also Survey Performance results. See below:

 

I hope this was helpful, but please keep your product feedback and Community posts coming!

 

Take care,

 

Link

 

Looks like this CSV export is limited to 10k rows. How do we export the entire list? (in my case I have more than 60k rows). Thanks.

@peppe  this seems to be an issue across PX. I have experienced this in multiple places. 

@JPKelliher I think their S3 integration doesn’t have a limit. 10k rows for a manual CSV export does seem a bit too conservative though.

https://support.gainsight.com/PX/Integrations/01Technology_Partner_Integrations/Gainsight_PX_AWS_S3_Integration

 

@peppe  we do use the AWS integration; which while it will offer ALL of the records, it doesn’t always include all of the fields you can see in the analytics tab. But I wish product would make all visualized data in PX easily exported at the source. If you can only export a sample of your data, what’s the point in offering a CSV download option at all? Right?

 

We have the same problem with data sets in the tens of thousands, so exporting only 10k rows has been very challenging to use the activity data in other areas.

@JPKelliher Agreed. We have a detailed CSV export in our own application and we don’t enforce a max size. I think PX could increase their limit considerably without any visible performance degradation.

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