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Question

Tracking KC Bot article link clicks

  • January 23, 2025
  • 1 reply
  • 38 views

In reviewing the PX Analytics options available to me, I don’t see a way to track if a user clicks a link hosted within a KC Bot article. This seems like a gap and is likely something I am  missing. Does anyone have a workaround or guide for this?

 

Thanks!

1 reply

revathimenon
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  • Gainsight Community Manager
  • June 16, 2025

Hey ​@rick_devoe 

This does look like a product gap and I’d suggest raising an idea on the ideas section as a recommendation.