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DannyPancratz
DannyPancratz
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May 5, 2025
Solved

what does the Product Update check box mean in the Engagements editor's launch screen?

  • May 5, 2025
  • 1 reply
  • 33 views

This Product Update check box under the Launch option. 

Engagements > {Editing an Engagement } > Launch

 

Best answer by rschlette

Hi Danny. The Product Update classification corresponds to the User Preferences category ‘productUpdate’. It functions simply to create a discrete category of engagements that can be opted in/out with that user pref. Often the ‘productUpdate’ category is used like an operational communications category.

 

So if a guide engagement is not configured as a Product Update, it would follow the ‘guidedTours’ pref, but if configured as a Product Update, it would follow the ‘productUpdate’ category preference.

 

For users where both users prefs are enabled, there won’t be any change in their experience.

1 reply

rschlette
rschletteAnswer
Expert ⭐️
May 5, 2025

Hi Danny. The Product Update classification corresponds to the User Preferences category ‘productUpdate’. It functions simply to create a discrete category of engagements that can be opted in/out with that user pref. Often the ‘productUpdate’ category is used like an operational communications category.

 

So if a guide engagement is not configured as a Product Update, it would follow the ‘guidedTours’ pref, but if configured as a Product Update, it would follow the ‘productUpdate’ category preference.

 

For users where both users prefs are enabled, there won’t be any change in their experience.

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