Solved
what is custom z-index
Under Position in Engagements, surveys, bot, in the Editor there is custom z-index available. what is this for and what value should be added here?
The default z-index for the bot is high, so unless there is some issue that you observe in-app, there’s usually no reason to change the z-index. If there is some element in your web app that is overlaying the KC Bot, or if the bot is overlaying something in your web app that it should not, then you can:
- right-click the element in question, and choose ‘Inspect’
- in the resulting Elements view you will see the CSS applied to the element you inspected. Look for any style that includes z-index, and note that value.
- To move the KC Bot in front of the given element, set the KC Bot z-index to be greater than that element’s z-index value. To move the KC Bot behind the given element, set the KC Bot z-index to be less than that element’s z-index value
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