FAQ Product Updates

Quick question on this topic.

Without giving full Admin Control rights (which are limited by license), how can we enable our internal users to create Product Updates directly?

Use Case here is that we have documentation team members who produce lists of new features when we have product updates.  It seems that they can’t create these posts themselves, but I would have to do it for them (but that means all replies are sent to me, not the actual author).

Thanks!

Hello @mstruening. Currently, it is not possible for end-users to create Product updates. Like articles, they are really meant to be created by your team to inform about news on the product. 

About the notification issue you are mentioning, this idea could help solve that. I would encourage you to vote on it:

For our company, we have dozens of different Product Managers who might want to make Product Announcements.  Having the ability to assign that right to a selected User Role would be very helpful.

I’ll post an Idea on this (and vote on the linked one).

Thanks!

Is there a way to upload documents to a new product update?

Hello @naveen1209 , no it is not possible yet we are planning to add it soon!

Hey @Marion Frecaut, is there a possibility of pinning a topic within the Product Feature module? 

@Emma Muldoon one the Product Updates page, you can feature topics as tiles when in the Customize mode. You do that on the front end, not in Control. 

@Marion Frecaut is there any update on the ability to add attachments for Product Updates? We really need to be able to attach a documentation PDF to our Product Updates.

Hi @Chelsea Roberts! Unfortunately, we don’t have short-term plans or possibility to add attachments for product updates, but it is definitely a functionality gap we want to bridge, alongside others related to content types, which is going to be our goal for early next year. We are currently undergoing significant technical improvements that will enable us to achieve this as planned. 

We've recently implemented Product Updates on our forum. And we're running in to a few usability limitations.

We allow our end-users to reply to each product update so they can give us feedback or report issues with said update. However, some of our users are less forum-savvy and will accidentally start a new topic with a message that should be a reply to a product update. 

Today we noticed that we cannot move such a separate topic/reaction to an existing product update. Is there a particular reason why this is not possible? And can this be changed?

Also, is there a specific reason why a product update cannot be assigned to a moderator? Because we allow our users to reply to product updates we also need to keep an eye on them so we can reply to those replies. This is easier to do when a product update can be assigned to a moderator.

Or, if that is not possible, can (one or more) additional columns be added to the Product Updates back end page so we can filter that overview on replies and/or last activity