FAQ Product Updates

Hi @Erik_! Moving a reply to another topic or start a new thread with it are functionalities we did not get around to implementing yet, but it is our goal to fill in these gaps. The same is valid for assigning a moderator to a product update topic. I don’t have yet anything concrete planned, but I will keep you posted about these developments.  

Excellent, thank you!

@Cristina, two more things we noticed :)

• It seems you can't link to specific replies in a product update. This leads to users getting notification emails about a new reply, but them not actually getting to that reply when they click the topiclink in the mail. They just end up on the topic page at the top.
• Display of users is different from the rest of the forum. It's not showing the colours/titles/logos and so on that the rest of the forum does. This is confusing for users as they cannot easily differentiate between moderators and other community members when reading replies.

Hi @Erik_! Thank you for sharing these findings! For the first one I would recommend raising a ticket with our support team as the expected behaviour is to open the topic and take the user to the exact reply. 

For the second point, we need to implement the same user gamification elements on the replies of ideas and product updates and we have this open idea for it, if you would like to vote on it as well:

Thanks, @Cristina! I've upvoted the existing idea and will raise a ticket for the first point.

@Cristina 

PU have been very successful since we’ve implemented it. The views on those topics are always on top, so that's very cool. We advise customers to subscribe to PU so they get e-mails when a new one arrives.

Question time: Is there a way to see how many subscribers there are? And whom? Can't find it.

Hi @Paul_ ! We don’t have yet a way to see the list of subscribers to categories or modules, but it is something we would like to look into adding. I’m looping in my colleague @Aleksandra who is also looking into this improvement. 

Hi @Paul_ 

As Cristina mentioned, we are looking into how to give you more insights about subscriptions. You can find more details here

We recently launched our Community, and I am preparing to turn on Product Updates & Ideation.  One huge issue, that I am reading about above has been going on for awhile.  I do NOT have a staff, our company is structured by Product and each Product owner creates their own content.  My choices here are:

1. I have to create a private area where they can post conversations then, I have turn them into articles and post them myself in Product updates. Definitely not something I have the bandwidth for.
2. Give our Product Owners Permissions to create articles. Doing this puts me over my team number by16 people. 

If there are other suggestions, I am open to them!

Based on the replies and feedback above I’d say this is a top issue and feature request, I submitted an idea here. Please Upvote it!

Hi @Cristina, is there an update regarding this? It's still relevant for us. It's also not possible for users to edit their messages within the alloted time for that, I imagine that might be related to the other mentioned things.