Coming soon: Instant search and search filters

Forum|Forum|6 years ago
January 22, 2020
22 replies
549 views

We’re pleased to share that we are currently working on improving the user- interface and experience of search.

Jump to the instructions to preview the advanced search on your community

What to expect

Searching in a category page will only show results from that specific category*
Instant search - the list of search result will automatically refresh as you type in a search result page
Endless scroll - when you reach the bottom of the list of result we’ll automatically load a new set of results
UI changes - the list of search results will be changed to improve read- and scanabilty
Search filters - you will be able to filter search result pages on:
- Community (parent) categories
- Knowledge base (parent) categories
- Topic type
- Public tag
- Source (e.g. community, knowledge base)

*category specific search results are already available in the live-search dropdown

We have more ideas for search filters but would like to hear your input on this as well: Let us know what you think of this update, share your most desired filter and stay tuned for more!

Hiewwaiy

Contributor ⭐️⭐️⭐️⭐️

Yes! Great news :smiley:
Looking forward to testing this in the upcoming days!

Gr Hiewwaiy

LPortalupi

Helper ⭐️

Other filter ideas:

Published Date – e.g., only show topics published in the past 1 month, 1 week, etc. (Ideally a user could also determine their own desired timeframe such as 4 January 2020 – 15 January 2020)
Active Date – e.g., only show topics that have had activity (a reply) in the past 1 month, 1 week, etc.
Popularity (which topics have more than X number of replies or Y number of views, or possibly which topics are marked most ‘helpful/useful’ – though I suspect our community members don’t really use this in a way that is helpful to us – if they don’t like the information/answer in the post, even if it’s accurate, they will click the sad face)
User roles (in our case, for example, which topics were published by Community Managers, or which were published by Community Leaders)
Labels (for example, we use “News” and “Webinar” as labels)

It’s hard to say for sure, but I suspect that filters 1–3 would be particularly useful for our community members. Personally, I would use all of these filters on the front end! My fellow community manager @Claire may have more filter ideas. :slight_smile:

Suvi Lehtovaara

Helper ⭐️⭐️

Just to be clear, you mean that this will be enabled in our communities in a few days..? And this means that it will go-live and not to the staging environment?

Do you have a set go-live time? That would be highly appreciated as I would love to be testing this feature immediately after go-live :)

And ping @Annina :)

https://yhteiso.elisa.fi/

bjoern_schulze

Helper ⭐️⭐️⭐️

Can you give us a preview on how it will look on Mobile? Where will the new Filter section be?

freydrew

Contributor ⭐️⭐️⭐️⭐️

THIS IS GREAT NEWS!!! So happy to hear about this. Easily the most requested feature from our community members.

Drew -- Senior Communications Manager

YoeriAuthor

Gainsight Employee ⭐️⭐️⭐️

Thanks for the feedback and enthusiasm :clap: . At this point we’re working on filters for community category and public tag. The plan was to roll this out to your staging- and production environment at the same time.

We are investigating if we can point you to a search page that lives next to the current search page where you can already see and test what is coming up (with real community data).

Edit: Mobile preview added