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daniel.boon
daniel.boon
Helper ⭐️⭐️⭐️
April 24, 2019
Update

Delete private messages, unsubscribe from @mentions, and more improvements

  • April 24, 2019
  • 23 replies
  • 973 views
You asked, we listened. We have recently implemented some platform improvements based on your ideas and feedback here on inSpired. Read on to learn what is now available:

  • Private message deletion for community members
  • Unsubscribe from @mention email notifications
  • Content Helpfulness Facelift
  • Show warning dialog if you navigate away from the create topic process
  • Bulk operation to close multiple topics at once
  • Ability for moderators to post the same message multiple times

Private message deletion for community members

We worked on this feature based on this popular idea. Community members can now delete private messages they have sent to other users or moderators, enabling them to remove content they’ve sent privately that they no longer want to share. Both members of the conversation can see that a message has been deleted, for the sake of transparency. The deletion is available on the front end when viewing your conversation with another user.


Unsubscribe from @mention email notifications

Opting out from @mention notifications, a highly voted idea, is now available. Go to your Profile Settings page and set ‘Receive email notifications when you are mentioned’ to No. Once set to No you will no longer receive an email when another user mentions you.


Content Helpfulness Facelift

We changed the emoji, used to up- or downvote a topic, to a more friendly set.


Show warning dialog if you navigate away from the create topic process

When you're in the middle of creating a topic and accidentally refresh, navigate or forget to open in a new tab, there's no warning and your progress is lost. This is no longer the case. We implemented a warning dialog, based on this idea, that shows if you navigate away from the create topic page after providing some input already.


Bulk operation to close multiple topics at once

You can now close multiple topics at once (based on this idea). Simply go to the topic overview in Control, select some topics, press ‘More’ in the toolbar at the bottom, and select ‘Close’. This will prevent community members from submitting new replies to these topics.

Ability for moderators to post the same message multiple times

When there’s a major incident affecting a large portion of your customer base, sometimes you need to repeat yourself. Sometimes you need to repeat yourself, so we made it possible for moderators to post the same message multiple times, as requested in this idea.

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We hope you're happy with these changes - give us any feedback in the replies below! 🙂

    23 replies

    aluciani
    aluciani
    Helper ⭐️
    April 24, 2019
    Big thank you to @daniel.boon and the team - love these!
      freydrew
      freydrew
      Contributor ⭐️⭐️⭐️⭐️
      April 26, 2019
      Thank you!!! Great updates.
      Drew -- Senior Communications Manager
        F
        Flo.Deezer
        Contributor ⭐️
        April 27, 2019
        Hi @daniel.boon nice to be able to delete private messages, but you still cannot delete a whole conversation. We have had a spam attack and got some messages in our inbox, too, but we cannot delete them. Let me know if I am missing something here.
          aluciani
          aluciani
          Helper ⭐️
          April 27, 2019
          I agree with @Flo.Deezer after looking at this more closley - not sure there is value in deleting my own reply in a private message vs deleting the entire post.

          You might want to revisit this function @daniel.boon
            daniel.boon
            daniel.boonAuthor
            Helper ⭐️⭐️⭐️
            April 29, 2019
            Thanks a lot for the feedback Flo/Angelo!

            This was a first step in adding capabilities around the deletion of private messages (and in our opinion the most important, in order to empower users to have control over any personal data they send via private message, once it is no longer needed).

            We have had a spam attack and got some messages in our inbox, too, but we cannot delete them. Let me know if I am missing something here.

            It sounds like the problem you're having here is not being able to manage clutter/spam in your private message inbox - is that the main reason you'd want to be able to delete conversations @Flo.Deezer? Also curious if you've got an opinion on this @aluciani.
            inSided product alumnus
              aluciani
              aluciani
              Helper ⭐️
              April 29, 2019
              Hi Daniel,

              I have a messges in my inbox I no longer need and would love to have the option to delete or archive those messages, so my inbox does not look so cluttered.
                freydrew
                freydrew
                Contributor ⭐️⭐️⭐️⭐️
                April 29, 2019

                Show warning dialog if you navigate away from the create topic process



                Some of our community members want to know if this will also extend to replies as well. Taking this one step further, auto saving your response so that if you lose a connection or accidentally navigate away that response would be saved to your profile.
                Drew -- Senior Communications Manager
                  F
                  Flo.Deezer
                  Contributor ⭐️
                  April 30, 2019
                  @daniel.boon it was just an example, not the main reason. I just think it would be good to have it, there are many reasons.
                  lionel s
                  lionel s
                  Contributor ⭐️⭐️
                  April 30, 2019
                  Hello,

                  Here are some feedbacks from our Community about theses changes :
                  • They really wanted to be able to erase a whole conversation. They're not so interested in erasing only one message. They are very experienced users, though. They know they don't have to share their personnal informations with everyone. In this regard, I personnaly feel this function is useful.
                  • They appreciate the popup warning before leaving a comment/create post page
                  • One user gave us an intersting feedback : he'd like to have a number on his profile picture when he's being mentionned instead of an email. Exactly like when we have a private message.
                  I hope this is useful. 🙂
                    Yoeri
                    Yoeri
                    Gainsight Employee ⭐️⭐️⭐️
                    May 8, 2019
                    Some of our community members want to know if this will also extend to replies as well. Taking this one step further, auto saving your response so that if you lose a connection or accidentally navigate away that response would be saved to your profile.

                    We believe this makes sense, I'll report the feedback to our development team and see what we can do 🙂
                    Group Product Manager, Customer Communities
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