Your community doesn’t stop at language borders, and now your conversations don’t have to either.

AI Translations is officially out of beta and now available as an add-on for all Gainsight Communities. Members can instantly translate community topics and replies into their preferred language, creating a more inclusive, globally connected experience.

Here’s What’s New:

• On-demand translations of topics and replies, powered by AI
• Fully self-serve for members, no extra lift for your community team
• Custom language selection in your admin settings
• Exclude specific keywords from translations like brand and product names 

Set Up in Minutes

Already added AI Translations to your community? You’re just a few clicks away:

• Go to Customer Communities Control > Languages
• Toggle on AI Translations
• Choose the languages you want to offer and exclude any terms or phrases from translations

From there, members can translate content instantly. 

🙌 Shoutout to the Beta Crew

Big thanks to ​@Sam77  from Nintex, ​@Ian Ferguson from Brandwatch, ​@awilliams from Cornerstone OnDemand, ​@JeppePeppe from Hi3G Access AB, and a whole crew of other beta testers who put AI Translations through its paces. Your feedback helped ​@Sudhanshu and the rest of Gainsight’s Product and Development team polish the experience for communities everywhere.

👉 Check out the Release Notes for more information.

💬 Have a question for our team? Drop a comment below!