Gainsight CC: Bring Global Reach to Your Community with AI Translations

Your community doesn’t stop at language borders, and now your conversations don’t have to either.

AI Translations is officially out of beta and now available as an add-on for all Gainsight Communities. Members can instantly translate community topics and replies into their preferred language, creating a more inclusive, globally connected experience.

Here’s What’s New:

• On-demand translations of topics and replies, powered by AI
• Fully self-serve for members, no extra lift for your community team
• Custom language selection in your admin settings
• Exclude specific keywords from translations like brand and product names 

Set Up in Minutes

Already added AI Translations to your community? You’re just a few clicks away:

• Go to Customer Communities Control > Languages
• Toggle on AI Translations
• Choose the languages you want to offer and exclude any terms or phrases from translations

From there, members can translate content instantly. 

🙌 Shoutout to the Beta Crew

Big thanks to ​@Sam77  from Nintex, ​@Ian Ferguson from Brandwatch, ​@awilliams from Cornerstone OnDemand, ​@JeppePeppe from Hi3G Access AB, and a whole crew of other beta testers who put AI Translations through its paces. Your feedback helped ​@Sudhanshu and the rest of Gainsight’s Product and Development team polish the experience for communities everywhere.

👉 Check out the Release Notes for more information.

💬 Have a question for our team? Drop a comment below!