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Rebecca Potter
Gainsight Employee ⭐️
Rebecca Potter
Gainsight Employee ⭐️
October 30, 2025
Release

Gainsight CC: Bring Global Reach to Your Community with AI Translations

Related products:CC OthersCC Languages & Localization
  • October 30, 2025
  • 8 replies
  • 1031 views

Your community doesn’t stop at language borders, and now your conversations don’t have to either.

AI Translations is officially out of beta and now available as an add-on for all Gainsight Communities. Members can instantly translate community topics and replies into their preferred language, creating a more inclusive, globally connected experience.

Here’s What’s New:

  • On-demand translations of topics and replies, powered by AI
  • Fully self-serve for members, no extra lift for your community team
  • Custom language selection in your admin settings
  • Exclude specific keywords from translations like brand and product names 
Members can choose their preferred language from the dropdown menu on topics and replies

 

Add-On: If AI Translations has not been added to your community yet, reach out to your Gainsight Account Manager for pricing and additional information.

 

Set Up in Minutes

Already added AI Translations to your community? You’re just a few clicks away:

  • Go to Customer Communities Control > Languages
  • Toggle on AI Translations
  • Choose the languages you want to offer and exclude any terms or phrases from translations

From there, members can translate content instantly. 

 

Enable and configure AI Translations in Control → Settings → Languages

 

 

🙌 Shoutout to the Beta Crew

Big thanks to ​@Sam77  from Nintex, ​@Ian Ferguson from Brandwatch, ​@awilliams from Cornerstone OnDemand, ​@JeppePeppe from Hi3G Access AB, and a whole crew of other beta testers who put AI Translations through its paces. Your feedback helped ​@Sudhanshu and the rest of Gainsight’s Product and Development team polish the experience for communities everywhere.

 

👉 Check out the Release Notes for more information.

💬 Have a question for our team? Drop a comment below!

 

      8 replies

      A
      awilliams
      Contributor ⭐️⭐️
      October 30, 2025

      Been loving this enhancement. Absolutley massive for global companies like ours. By the way, I clearly haven’t updated my profile here for some time -- I now lead the Community at Cornerstone (not data.ai).

      Thanks for letting me part of the beta!

        Rebecca Potter
        Gainsight Employee ⭐️
        Rebecca PotterAuthor
        Gainsight Employee ⭐️
        October 31, 2025

        ​@awilliams We’re so glad you and your community members are finding value with AI Translations.

        Also, thanks for the heads up! Just updated the post with your new company name 🤝

          jvdc
          jvdc
          Expert ⭐️
          December 11, 2025

          Hey ​@Rebecca Potter in one of the screenshots I see Arabic as an option, but this isn't among the choices in our portal :-) When will Arabic be an option?

          Sudhanshu
          Sudhanshu
          Gainsight Product Manager
          February 2, 2026

          ​@jvdc Sorry for the delayed response. We don’t support Arabic for global languages, what that means is we don’t support platform’s interface translations to Arabic.

          For AI translations of topics and replies, you can enable Arabic and other RTL scripts but please keep it in mind that the translations will still be aligned LTR in the UI.

           

          jvdc
          jvdc
          Expert ⭐️
          February 2, 2026

          Hey ​@Sudhanshu , okay, but how do I add then Arabic in the AI translation options?

          jvdc
          jvdc
          Expert ⭐️
          February 2, 2026

          Hey ​@Sudhanshu never mind, I managed, Arabic wasn't available in the option from the menu but I could add it by writing it down.

            Sudhanshu
            Sudhanshu
            Gainsight Product Manager
            February 2, 2026

            If you have AI translations enabled, visit Control : Settings > Languages > AI translations > Type-out a language and hit Save.

            This article should help you add a language for AI translations: 

             

            Sanne van Opstal-Brakel
            Sanne van Opstal-Brakel
            Helper ⭐️
            May 26, 2026

            Of the customers that are using this, what are your experiences now? What can you translate in a community? Only the forun/community part or also things like product updates?

            I am considering this as our community is also growing and expanding globally and I am considering if our current set up (1 community 2 languages) is still the way to go as we are considering a 3rd langauge already….

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