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Gainsight CC: Personalize Member Experiences with Widget Visibility Settings

Related products:CC Customization
  • August 28, 2025
  • 7 replies
  • 445 views
Gainsight CC: Personalize Member Experiences with Widget Visibility Settings
Rebecca Potter
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Think about your community: new members need guidance on the homepage, and custom roles you create may need to see specific content. But when everyone sees the same thing, those opportunities for personalization get lost. With the new Widget Visibility settings, you decide who sees what, so every member’s experience feels tailored to them.

 

What Widget Visibility does:

  • Personalize the Experience: Control which widgets appear on customizable pages based on user type or role (e.g., guests, logged-in users, new members), so each member sees content that’s relevant to them.
  • Reduce Clutter: Hide unnecessary widgets to keep pages clean and focused.
  • Preview Experiences: Use filters to quickly see which widgets appear for a selected segment, alongside public widgets. (Note: in cases where segments overlap, the preview may not fully reflect every user’s exact experience.)

     

Private visibility makes widgets visible to selected segments only
 
Preview experiences based on chosen user type (guests, admins, partners, etc.)

How Others Are Personalizing Experiences with Widget Visibility:

💡@Daniele Cmty ​from Personio’s Community team shared their use cases for widget visibility settings during our beta program. Check out their pro tips (and maybe steal a few ideas) below:

  • Superusers: Show more open questions in a Dynamic Content Widget to increase peer answer rates
  • Guests: Add a friendly banner prompt to log in or register 
  • Newbies: Use Featured Topics to show tips on how to use the community
  • Leads (non-customers): Use Quick Links to display promotional content
  • Longtime lurkers: Show a banner with tips for writing their first post
  • Returning visitors: Nudge inactive members by showing a banner with an invite to post again
  • Internal employees: Show a banner spotlighting go-to resources like the company Wiki, How-To pages, and AI assistant tools

A big shoutout to all our beta users who helped shape this functionality, especially ​@DannyPancratz & ​@MeghanM for their active feedback. Thanks to your input, every member can enjoy a community experience that feels personalized to them.

 

👉 Check out the Release Notes for the full details. And as always, drop any questions or comments below!

 

7 replies

atwhite
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  • Helper ⭐️⭐️
  • 53 replies
  • August 28, 2025

Very excited for this!


MeghanM
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  • Helper ⭐️
  • 9 replies
  • August 28, 2025

This feature is a game changer. We’ve already found so many use cases for how to leverage this in our Communities, especially when differentiating between the public vs private experience. Great work Gainsight team!! 


DannyPancratz
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 1132 replies
  • August 28, 2025

This feature is a game changer. We’ve already found so many use cases for how to leverage this in our Communities, especially when differentiating between the public vs private experience. Great work Gainsight team!! 

THIS! It’s hard to imagine the “before” experience of this, because the new capabilities unlock so many more possibilities going forward! It’s probably my favorite Beta I’ve been a part of. 


revote
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 832 replies
  • September 2, 2025

Ooh, this is so good improvement! Thanks a lot, I am starting to test this 😎


dayn.johnson
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 843 replies
  • September 5, 2025

This feature is a game changer. We’ve already found so many use cases for how to leverage this in our Communities, especially when differentiating between the public vs private experience. Great work Gainsight team!! 

THIS! It’s hard to imagine the “before” experience of this, because the new capabilities unlock so many more possibilities going forward! It’s probably my favorite Beta I’ve been a part of. 

100% – being able to show Champions a different widget when they log in is huge.


genells
  • Contributor ⭐️⭐️⭐️⭐️
  • 31 replies
  • September 17, 2025

My CSM told me about this release earlier this week and after reading this post it sounds super exciting. Can’t wait to give it a test drive!


ryanne.perry
  • Helper ⭐️
  • 100 replies
  • November 4, 2025

Has anyone been able to integrate Salesforce to set up segments for users?