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Gainsight Employee ⭐️
Gainsight Employee ⭐️
March 11, 2026

Gainsight CC: Streamline Reporting with Scheduled Community Exports

Related products:CC Analytics & Reporting
  • March 11, 2026
  • 13 replies
  • 259 views


Automate reporting and reduce manual effort with scheduled exports in Customer Community.

You can now configure recurring data exports, allowing reports to run automatically on a defined schedule instead of generating them manually each time.

This enhancement helps admins streamline reporting workflows and ensure data is delivered consistently and on time.

Here’s What’s New

Schedule recurring exports
Set exports to run automatically at a defined time, eliminating the need for manual report generation.

Flexible frequency options
Choose from multiple scheduling options:

  • Weekly — runs every week on the selected day, providing data from the last 7 days

  • Biweekly — runs every two weeks on the selected day, providing data from the last 14 days

  • Monthly — runs on the first day of every month, providing data for the previous calendar month

  • Quarterly — runs on the first day of the calendar quarter, providing data for the previous quarter

Download when ready
Once processing is complete, you can retrieve the generated export file directly from the system.

Scheduled Exports are available within the Community export functionality.

 

For more information on configuring recurring exports, refer to the Exports Overview article.

👉 Check out the Release Notes for more details.

💬 Have a question for our team? Drop a comment below!

    13 replies

    Sanne van Opstal-Brakel
    Helper ⭐️
    March 17, 2026

    Thanks for the update ​@Aleksandra I am going to play around with it. But I am interested in hearing from others on their usercases for this!

    Sharing = caring
    Alistair FIeld
    Expert ⭐️
    April 13, 2026

    I love the idea of being able to consistently export data on the same day/date each month.

    However, the issue I have is that the data exported is JUST the content created that month.

    For example:

    I want to create a table of most viewed articles.

     

    if I do a recurring Monthly topic export I receive all Topics created in the last month. BUT I do not get the topics created in previous months. Therefore my most viewed article may not be accurate.

     

    I need a lifetime export to compare viewing figures for all topics ever created.

     

    SO I am not sure I will be making use of this yet.

    The needs of the many, outweigh the needs of the few. 🖖
    revote
    VIP ⭐️⭐️⭐️⭐️⭐️
    April 13, 2026

    Please vote folks: