Gainsight is excited to announce the addition of a few much-anticipated features and enhancements that will improve Admin and User experience.
The v6.37 release is live in NXT orgs in the EU as of July 22, and for US customers on July 29. Check out the release notes. Some highlights from the NXT release include:
- Enhanced Email Template Builder: Create and design custom email templates with a comprehensive set of configuration options.
- Playbook Redesign: This redesign aims to make the creation and discovery of Playbooks significantly easier, empowering admins to streamline their workflow effortlessly.
- Create and update Customer Goals via Rules: Strategize and create customer goals with associated Call To Actions (CTAs) and Success Plans (SPs) for comprehensive goal planning.
- Improved Navigation Menu for Enhanced User Experience: Navigate through different platform sections effortlessly with an improved navigation menu.
- CSQL Creation: Simplify lead creation by allowing CSMs to create qualified leads from R360, streamlining the process and enhancing user experience.
- Account-Based Forecasting Improvements: Intuitively hide opportunity views for account-level forecasting, improving the user experience.
- Chorus.ai Integration: Automatically log meetings from Chorus to Gainsight Timeline as activities.
- Hubspot Integration Enhancements: Effortlessly ingest engagement data with additional standard jobs.
- Enhanced Reporting Capabilities: The advancements in reporting empower users like business leaders, customer-facing teams, and administrators to create KPI Reports and view missing data.
Multiproduct Release Highlights
- Security and SSO: Toggle easily between Gainsight products with SSO capability between PX, CS, and Digital Hub for an enhanced user experience, security, and efficiency. Learn more.
Check out the release notes. Some highlights from the SFDC release include:
- CSQL Creation: Simplify lead creation by allowing CSMs to create qualified leads from R360, streamlining the process and enhancing user experience.
- Account-Based Forecasting Improvements: Intuitively hide opportunity views for account-level forecasting, improving the user experience.
- Chorus.ai Integration: Automatically log meetings from Chorus to Gainsight Timeline as activities.