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Maryam
Helper ⭐️⭐️
April 11, 2018

GIF upload status update

  • April 11, 2018
  • 22 replies
  • 657 views
Hi everyone,

About two weeks ago, we posted a topic that GIF upload is disabled due to security issues.

Currently we are using an open-source library for this functionality that is causing the security problem. We have already reported this issue to the authors of the library and we will wait for the fix in the coming three months. If there is no fix implemented at their end, we will evaluate the steps we need to take.

In short, we expect this functionality to remain disabled for at least three months. We will follow up closely and update you about the status. If you have any questions, feel free to share it in a comment below.

22 replies

Niels Kamper
Helper ⭐️
April 11, 2018
That's too bad. Thanks for the update!
Contributor ⭐️
July 8, 2018
Any new updates on this?
ThomasMalingre
Contributor ⭐️⭐️⭐️
August 6, 2018
Is there an upate on the 'GIF-issue' yet @Maryam ? 🙂
Jr. Community Manager Simyo >> Always happy to share info and experiences
Maryam
MaryamAuthor
Helper ⭐️⭐️
August 6, 2018
Hi all,

Good news is that the bug in the open-source library that we were using is fixed! 😄 It means that we can enable this feature again. It is added to our development backlog and will be planned. You will receive an update via inSpired once GIF's are back again!
Jurgen
Helper ⭐️
August 23, 2018
Any update? 🙂
Julian
Gainsight Employee ⭐️⭐️⭐️
August 24, 2018
Currently stuck in the backlog. 😞 Together with my colleagues, I am already trying to move around things so that we get this back quicker.

Until then, here a "hack" that will enable you to upload gifs to your post in the control environment:
  1. Add the bbcode for images
  2. Then put a url to your gif inbetween the brackets
Notice that you can only use urls, as the platform still denies an attempt to upload a .gif file at the moment.
I follow my nose, it always knows
Jurgen
Helper ⭐️
August 24, 2018
If that works, it's a great workaround 🙂 I'll check.
Julian
Gainsight Employee ⭐️⭐️⭐️
August 24, 2018

I follow my nose, it always knows
Jurgen
Helper ⭐️
August 24, 2018
It works!! Thanks so much 😃
Stéphan Lam
Contributor ⭐️⭐️⭐️⭐️
October 30, 2018
I need some help!

Do you mean with bbcode the [ i m g ] code?
Should it work like this?
[ i m g ] https://media.giphy.com/media/10aADbYxnJlc9q/giphy.gif [ / i m g ]
I tried, but no success.
~ Stéphan