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daniel.boon
daniel.boon
Helper ⭐️⭐️⭐️
June 2, 2020
Beta Release

Improved Moderation Overview: public beta feedback thread

Related products:CC Moderation
  • June 2, 2020
  • 73 replies
  • 1772 views

Did you arrive at this topic via the moderation overview, but don’t yet have an inSpired account?

Make sure to sign up for an inSpired account and leave a reply on this topic with your feedback ⭐️

We’ve released a brand-new moderation overview in public beta for all community managers and admins. Moderators can also access the beta if your community manager has opted you in.

The moderation overview is getting an overhaul, both in terms of design and capabilities.

New filtering options, editable custom views, refresh without reloading the page, and an improved design

Read on to find out what’s available right now and for whom, learn about the next steps and planned items, and find out how you can contribute to improving the new moderation overview.

 

What’s already available in the new moderation overview?

The following capabilities are available in the new moderation overview:

:white_check_mark: Save, edit, and share custom views.

:white_check_mark: Improved page load times and a quick refresh button to reload the topic stream without reloading the whole page.

:white_check_mark: Improved filtering UX and an improved title/content keyword search.

:white_check_mark: New filters, including: relative time filters for last active/publish date, filter by ideation status, and a multiselect filter for moderator tags.

🆕 As an administrator/community manager, you can opt-in to allow your entire moderation team to participate in the moderation overview beta. Just click the ‘enable for team option’ and flick the switch on our new experimental features page.

We’ve done this based on early feedback that we’re still lacking key features in the new overview, and that it would add complexity for larger moderation teams to have the beta suddenly available for the entire moderation team.

 

Of course, we couldn’t build these improvements without all the fantastic input from our community - so here’s a couple of shout outs to those who inspired us with their ideas.

Thanks to @Jurgen for submitting this idea about editing advanced topic filters (13 votes) and (partially delivered) dynamic date filters (4 votes) , @lila_meyer for this idea to share saved views / advanced filters with other users (3 votes), EricF for this idea (partially delivered) New topics should populate automatically on the backend (no refresh required) (8 votes), and @josh-sp for this idea Add "Ideation Status" to Advanced Filters under Content Overview (2 votes).

(💡^ that’s 30 inSpired votes!)

 

What’s next / planned for the new moderation overview?

Latest update: https://community.insided.com/news-platform-updates-16/improved-moderation-overview-public-beta-feedback-thread-2182?postid=8622#post8622

We have no short-term plans or a set date on which we’ll get rid of the old moderation overview.

Our ambition is to provide a better set of capabilities and a better design on the new moderation overview, and eventually phase out the old moderation overview, based on your feedback and usage.

 

How can you contribute and help us build a great moderator experience?

We’ll use this topic as a megathread to collect feedback from you and to provide updates on new features/changes as we iterate over the new moderation overview further.

We’ve included a feedback button on the beta overview page in Control, which takes you directly to this topic.

We’re excited to hear your first impressions!

    73 replies

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    daniel.boon
    daniel.boonAuthor
    Helper ⭐️⭐️⭐️
    June 3, 2020

    @josh-sp Thanks a lot for sharing your use cases! Crystal clear to me.

    We’re actually also looking into how we can improve our ideation moderation in the near future, so I hope to have some updates for you on these filtering options in Q3.

    inSided product alumnus
    aluciani
    aluciani
    Helper ⭐️
    June 3, 2020

    I noticed the following difference between the NEW Overview and CURRENT Overview; the total page numbers are different.

    NEW Overview

    CURRENT Overview

     

    Patomiäs
    Patomiäs
    Contributor ⭐️⭐️⭐️
    June 3, 2020

    Has the old Status column been taken out? At least I couldn’t find it in the beta-view, thus there’s no indication whatsoever which  thread is completely new and which has unmoderated comments (we allow comments straight to public and read everything and reply if needed)

    There are 10 types of people in this world. Those that understand binary and those that don't
    daniel.boon
    daniel.boonAuthor
    Helper ⭐️⭐️⭐️
    June 4, 2020

    I noticed the following difference between the NEW Overview and CURRENT Overview; the total page numbers are different.

    NEW Overview

    CURRENT Overview

     

    Good spot @aluciani! The new overview is built on top of our new codebase, so it’ll be more reliable than the old overview (especially when it comes to older/migrated topics). In addition, in the new overview we’re not currently showing the ‘Reported’ topics created when a user flags a post.

    inSided product alumnus
    daniel.boon
    daniel.boonAuthor
    Helper ⭐️⭐️⭐️
    June 4, 2020

    Has the old Status column been taken out? At least I couldn’t find it in the beta-view, thus there’s no indication whatsoever which  thread is completely new and which has unmoderated comments (we allow comments straight to public and read everything and reply if needed)

     

    Hey @Patomiäs - we don’t currently have the Status column available in the new overview- it’s listed alongside other gaps with the old overview in the article (under Click to see a list of the known gaps that we plan to fill over the coming months). I hope that clarifies things :)

    inSided product alumnus
    Patomiäs
    Patomiäs
    Contributor ⭐️⭐️⭐️
    June 4, 2020

    Hey @Patomiäs - we don’t currently have the Status column available in the new overview- it’s listed alongside other gaps with the old overview in the article (under Click to see a list of the known gaps that we plan to fill over the coming months). I hope that clarifies things :)

    Ah, sorry! 😃 Too quick to read once again, didn’t notice that spoiler over there :see_no_evil:  Gtk that it’s coming :blush::thumbsup_tone2:

    There are 10 types of people in this world. Those that understand binary and those that don't
      ErikT
      ErikT
      Contributor ⭐️⭐️
      June 5, 2020

      Am I missing something, I don't see any of the filters in my [Beta] Overview section - not much I can do with it at the moment. See screenshot

      Thanks for letting us know @aluciani - that’s unexpected behaviour. We’re looking into it now - I’ll send you a private message when we’ve got a fix.

      Hi @daniel.boon, we have same issue.:disappointed_relieved:

      daniel.boon
      daniel.boonAuthor
      Helper ⭐️⭐️⭐️
      June 5, 2020

      Hi @daniel.boon, we have same issue.:disappointed_relieved:

      Hi @ErikT - we’ve fixed that now, so you should be good to go!

      inSided product alumnus
      daniel.boon
      daniel.boonAuthor
      Helper ⭐️⭐️⭐️
      June 12, 2020

      Quick notice to all those who have contributed in this topic: @ErikT @aluciani @bjoern_schulze @Koen Sterken @Suvi Lehtovaara @Patomiäs @josh-sp @lila_meyer 

      We’ve rolled out the ability for administrators/community managers to allow your entire moderation team to participate in the moderation overview beta. This means users with any role will be able to try it out.

      Just click the ‘enable for team option’ on the overview page, and flick the switch on our new ‘experimental features’ page.

       

      One other small update → we’ve added another filtering option, so you can filter on one or more ‘Assigned moderators’. 

      inSided product alumnus
        aluciani
        aluciani
        Helper ⭐️
        June 12, 2020

        I’m seeing the following - no name added.

        I can’t recall if that is something you folks are looking into or this is a new bug.

         

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