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daniel.boon
daniel.boon
Helper ⭐️⭐️⭐️
June 2, 2020
Beta Release

Improved Moderation Overview: public beta feedback thread

Related products:CC Moderation
  • June 2, 2020
  • 73 replies
  • 1772 views

Did you arrive at this topic via the moderation overview, but don’t yet have an inSpired account?

Make sure to sign up for an inSpired account and leave a reply on this topic with your feedback ⭐️

We’ve released a brand-new moderation overview in public beta for all community managers and admins. Moderators can also access the beta if your community manager has opted you in.

The moderation overview is getting an overhaul, both in terms of design and capabilities.

New filtering options, editable custom views, refresh without reloading the page, and an improved design

Read on to find out what’s available right now and for whom, learn about the next steps and planned items, and find out how you can contribute to improving the new moderation overview.

 

What’s already available in the new moderation overview?

The following capabilities are available in the new moderation overview:

:white_check_mark: Save, edit, and share custom views.

:white_check_mark: Improved page load times and a quick refresh button to reload the topic stream without reloading the whole page.

:white_check_mark: Improved filtering UX and an improved title/content keyword search.

:white_check_mark: New filters, including: relative time filters for last active/publish date, filter by ideation status, and a multiselect filter for moderator tags.

🆕 As an administrator/community manager, you can opt-in to allow your entire moderation team to participate in the moderation overview beta. Just click the ‘enable for team option’ and flick the switch on our new experimental features page.

We’ve done this based on early feedback that we’re still lacking key features in the new overview, and that it would add complexity for larger moderation teams to have the beta suddenly available for the entire moderation team.

 

Of course, we couldn’t build these improvements without all the fantastic input from our community - so here’s a couple of shout outs to those who inspired us with their ideas.

Thanks to @Jurgen for submitting this idea about editing advanced topic filters (13 votes) and (partially delivered) dynamic date filters (4 votes) , @lila_meyer for this idea to share saved views / advanced filters with other users (3 votes), EricF for this idea (partially delivered) New topics should populate automatically on the backend (no refresh required) (8 votes), and @josh-sp for this idea Add "Ideation Status" to Advanced Filters under Content Overview (2 votes).

(💡^ that’s 30 inSpired votes!)

 

What’s next / planned for the new moderation overview?

Latest update: https://community.insided.com/news-platform-updates-16/improved-moderation-overview-public-beta-feedback-thread-2182?postid=8622#post8622

We have no short-term plans or a set date on which we’ll get rid of the old moderation overview.

Our ambition is to provide a better set of capabilities and a better design on the new moderation overview, and eventually phase out the old moderation overview, based on your feedback and usage.

 

How can you contribute and help us build a great moderator experience?

We’ll use this topic as a megathread to collect feedback from you and to provide updates on new features/changes as we iterate over the new moderation overview further.

We’ve included a feedback button on the beta overview page in Control, which takes you directly to this topic.

We’re excited to hear your first impressions!

    73 replies

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    aluciani
    aluciani
    Helper ⭐️
    June 12, 2020

    I also noticed the date get cut off here - Something to check out

     

     

    aluciani
    aluciani
    Helper ⭐️
    June 12, 2020

    If I delete a reply how quickly before the name will disappear from the overview? or is this a bug? I’ve noticed some names have been removed and some not even after removing replies.

     

    Suvi Lehtovaara
    Suvi Lehtovaara
    Helper ⭐️⭐️
    June 15, 2020

     

    One other small update → we’ve added another filtering option, so you can filter on one or more ‘Assigned moderators’. 

    @daniel.boon the suggestions for the “Assigned moderators” are incorrect in our view. Several users on this list are banned users :thinking: Actually, most of our active moderators are not on that list :nerd:

     

    https://yhteiso.elisa.fi/
    Suvi Lehtovaara
    Suvi Lehtovaara
    Helper ⭐️⭐️
    June 15, 2020

    @Patomiäs tested this new overview while moderating our community. There are some things that we would like to point out:

    1. the new overview seems to be rather unstable. We saw several topics in which, the user name of the last comment was incorrect, sometimes even some topics that had new comments were not visible in this overview.
    2. Autorefresh is not working at all times.
    3. The filter “less than 1 replies” is not <1 replies but is ≤1 replies. This is relevant as our moderators go through topics that have no answers. And with a large community, seeing also topics with 1 reply slows you down a bit :relaxed:
    4. We would like to be able to filter “Unanswered questions” = all Question-typed topics that have not been marked a best answer.
    https://yhteiso.elisa.fi/
      Suvi Lehtovaara
      Suvi Lehtovaara
      Helper ⭐️⭐️
      June 15, 2020

      I noticed the following difference between the NEW Overview and CURRENT Overview; the total page numbers are different.

      NEW Overview

      CURRENT Overview

       

      Good spot @aluciani! The new overview is built on top of our new codebase, so it’ll be more reliable than the old overview (especially when it comes to older/migrated topics). In addition, in the new overview we’re not currently showing the ‘Reported’ topics created when a user flags a post.

      @daniel.boon It seems that the oldest topics in the new overview are from September 2017. Is there a reason why?

      For us as an older community it would be important to have visibility to older topics as well. We had one case where a spam bot left a reply to a topic from 2017 - this was not visible in the new overview :thinking:

      https://yhteiso.elisa.fi/
      bjoern_schulze
      bjoern_schulze
      Helper ⭐️⭐️⭐️
      June 15, 2020

      We will for now not activate the new moderation overview to all moderators due to the “moderation status” that isn’t included yet. The chance of mistakes happening while testing are too high and our moderators could lose important information when they accidentally trigger the moderation status without seeing it in the overview.

        daniel.boon
        daniel.boonAuthor
        Helper ⭐️⭐️⭐️
        June 15, 2020

        Thanks for all your feedback @aluciani !

        I’m seeing the following - no name added.

        I can’t recall if that is something you folks are looking into or this is a new bug.

         

        This is something we’re aware of and need to fix - but thanks for bringing another example to our attention!

        I also noticed the date get cut off here - Something to check out

         

        Good spot - thanks for reporting it :).

        If I delete a reply how quickly before the name will disappear from the overview? or is this a bug? I’ve noticed some names have been removed and some not even after removing replies.

         

        This is another case we need to look into - thanks again for reporting it!

        inSided product alumnus
        daniel.boon
        daniel.boonAuthor
        Helper ⭐️⭐️⭐️
        June 15, 2020

        Thanks for your feedback @Suvi Lehtovaara!

        @daniel.boon the suggestions for the “Assigned moderators” are incorrect in our view. Several users on this list are banned users :thinking: Actually, most of our active moderators are not on that list :nerd:

         

         

        Uh oh - that’s not good! We show the first 25 moderators that we can find, but indeed I see that there are some banned users showing up, which is not good! If you search you should be able to find the active moderators, but we’ll look into making sure you get an accurate list first of all.

        @Patomiäs tested this new overview while moderating our community. There are some things that we would like to point out:

        1. the new overview seems to be rather unstable. We saw several topics in which, the user name of the last comment was incorrect, sometimes even some topics that had new comments were not visible in this overview.
        2. Autorefresh is not working at all times.
        3. The filter “less than 1 replies” is not <1 replies but is ≤1 replies. This is relevant as our moderators go through topics that have no answers. And with a large community, seeing also topics with 1 reply slows you down a bit :relaxed:
        4. We would like to be able to filter “Unanswered questions” = all Question-typed topics that have not been marked a best answer.

        1) sounds similar to Angelo’s feedback above - so this is something we’ll look into for sure.

        Do you have any more specifics about 2) Autorefresh is not working at all times?

        3) is something we fixed a week or so ago I believe, so it should work as expected now :).

        4) Clear!

        @daniel.boon It seems that the oldest topics in the new overview are from September 2017. Is there a reason why?

        For us as an older community it would be important to have visibility to older topics as well. We had one case where a spam bot left a reply to a topic from 2017 - this was not visible in the new overview :thinking:

        Good spot - it looks like one of the implications of a recent technical upgrade was that the total number of topics shown in the overview became capped at 10,000. This is something we’re still looking into, but indeed the ambition to make the overview a place where you can filter on ALL of your content rather than a subset of it.

        inSided product alumnus
        daniel.boon
        daniel.boonAuthor
        Helper ⭐️⭐️⭐️
        June 15, 2020

        We will for now not activate the new moderation overview to all moderators due to the “moderation status” that isn’t included yet. The chance of mistakes happening while testing are too high and our moderators could lose important information when they accidentally trigger the moderation status without seeing it in the overview.

        Clear feedback Björn, thanks! This is certainly on our backlog to bring into the new overview, and I hope we’ll be able to make you feel able to throw the switch for your moderators to use the new overview in the coming weeks.

        inSided product alumnus
        N
        narcisse.zekpa
        Contributor ⭐️
        June 23, 2020

        I like the new criteria bar, which is much more user friendly.

        One suggestion : Ability to filter topics per user role.

        This would allow to have pre-configured filters per groups of users.

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