🏷 Improvements to public tags now available

Also a shout out and thank you to @bjoern_schulze @cherise @nicksimard @ZapierSteph @banthonisz for your feedback during the beta! We hope you like the new features we added based on your feedback 

I just shared a small guide which will help you with the process of organizing your tags, you can find it here. :)

Update (confirmed timeslot) → this update will roll out to all of your end users next week: Thursday 2 July 2020, in the morning (CEST).

Just a reminder of what that will include:

 Better UX for end-users to tag topics, with a fast autocomplete/search.

 Improved quality and quantity of end-user tagging with autosuggested public tags based on topic title.

Keep control over tags by (optionally) preventing end users from adding new tags.

This is great news. Thanks insided team! 

I’ve got a couple of questions though: 

• Is there a way to sort by tag name and not by the default view?
• Can we delete tags in bulk? (I’ve got 12,140 public tags. Some of which are showing ‘0’ that I’d like to get rid of.)

@daniel.boon Here’s what I experienced:

I would have expected the 56 to become 59, adding in each of those other tags. Did I simply delete the tags and remove them from topics? That’s not actually more helpful, because now I don’t even know which topics needed fixing. And I don’t see how this would be a “merge”. Please tell me I’m doing something wrong!

Hey @nicksimard. Indeed, at first glance, I can see how that would seem worrying.

What you’re seeing is a consequence of the fact that at the moment the ‘Topics tagged’ number is not updated in real time. This number is updated a few times a week. I.e. if you remove a tag from some topics, or add it to a lot of topics, or merge some tags, it will not immediately reflect in the number shown here.

Of course (and this is unlikely) if all four tags were used for the same topic, then the total number of topics could be the same...but I doubt that’s what you’re experiencing.

We’ll look into adding some clearer messaging in the interface whilst we still don’t have realtime counter updates.

Hey @freydrew, thanks for your feedback! We currently don’t have a way to sort by tag name in Control, or have a delete tags in bulk option (sidenote: we do have API endpoints available for managing public tags, e.g. delete a public tag).

What would you like to achieve by sorting by tag name? :)

I love this! Great job! 

@daniel.boon Ah...perfect! Thanks for clarifying 🙂 I’ll do a more in-depth test by finding the topics that have the tag I want to merge, to see if it does get changed. I totally believe you, but I’d like to see it with my own eyes (for my own peace of mind haha). This feature helps us SO much since we have several tags that have multiple versions. Thanks for adding this!

It’ll be a lot easier to merge fields if I can sort by tag name. For example, I could merge ‘cyber security’ AND ‘cybersecurity’ into one. They’d be easy to find since those two terms would be next to each other if able to sort by alphabetical order.