Gainsight Employee ⭐️⭐️⭐️

preview

New editor now previewing on inSpired (and your staging communities)

Forum|Forum|6 years ago
October 1, 2019
24 replies
848 views

We enabled the new editor here on inSpired and your staging communities. We are doing this because we want to give your users the same create/edit experience as you have andwe want to empower them with extra formatting capabilities.

But not all formatting capabilities are available for your users, we stripped: text-color, text-background-color and horizontal lines. On smaller viewports (tablets and mobiles) we only provide the most necessary formatting options like sharing a link and inserting a photo.

Once we enable this new editor for your users we’ll have one unified editor experience throughout the entire platform: Users, Super-users, Moderators, Community Managers and Administrators will be able to create and edit new topics and replies using one single editor.

Public rollout

We haven’t defined a public rollout date yet as we first want you to try it out here on inSpired. We need to make some small tweaks and make sure this new editor works properly across all viewports, devices and browsers.

Also we’d like to hear your thoughts on the functionalities that will be opened up to your users, everything you see here on inSpired will be made available to your users when we release this.

Stay tuned for updates and a release date, for now enjoy the new editor and let us know your thoughts.

Jurgen

Helper ⭐️

I've quickly checked out the editor Thanks for enabling in staging an announcing. Here's my feedback:

Positives

Inserting an image seems a lot speedier and user friendly on first try
I like the visual guides for moving content, images et cetera
Freakin' tables! Edit: and yeah, those multilevel lists. Good stuff.
Surprisingly stable for an editor that's quite feature rich

Issues

Creating a link doesn't seem to work at all
The editor has big problems on mobile:
- Most top bar buttons disappear
- Pressing the editor to start editing doesn't work, unless you're tapping the top part of the editor

Requests

Can you localize? There's uneditable English in:
- The top bar: "Paragraph", "Callout"
- Right click menu
- Pop-ups
Please test multiple platforms and browsers and proactively tell us which ones have issues with this editor, so that we can warn our users. Or the reverse: tell us which browsers and platforms are supported.
It would be nice if button styles in the editor are inherited from the community settings.
Line spacing in the editor is not quite WYSIWYG: there's more space between lines while editing compared to after saving.
I think I've seen a text color selector in a mock up ... Where did it go?

stanislav.fedoseev

Contributor ⭐️⭐️⭐️

@Yoeri

hi, is there any deadline for releasing the new text editor?

I am asking because our Japanese users have bug with old text editor and they really look forward to start using the new text editor

M

Marie S

Contributor ⭐️⭐️⭐️

Hi @Yoeri,

I find it interesting to be able to limit these actions according to the user profiles. To avoid that Our Community uses the text editor too often and that there are abuses. :)

For example, callouts are very useful for moderators to highlight certain points. It would be a shame if customers used these calls out unnecessarily. This could lead to confusion about what is being said officially or unofficially. :)

Julian

Gainsight Employee ⭐️⭐️⭐️

Hi guys,

first of all thanks a lot for sharing all this valuable feedback with us!

As Yoeri is out of office today and tomorrow you will have to deal with me for now. I think I can answer some of the questions / reports & requests until he is back.

Creating a link doesn't seem to work at all

Hmm I cannot reproduce it, works fine for me? Are you creating hyperlinks? Where do you get stuck?

The editor has big problems on mobile:
- Most top bar buttons disappear
- Pressing the editor to start editing doesn't work, unless you're tapping the top part of the editor

Great to see you discovered multi-level lists. ;)

The team has intentionally stripped functionality for mobile to only show the most relevant features (adding images and links) as usually “advanced” text styling (bold, underlined, etc.) are not being used very often in mobile use cases. It also seems to be connected to most smartphone keyboards / Apps not supporting such features. On top of that, the old editor also did not offer more of those:
Not sure if I get the second issue right, I could not reproduce it myself. Which browser are you using?

Can you localize? There's uneditable English in:
- The top bar: "Paragraph", "Callout"
- Right click menu
- Pop-ups

Yes! Totally right. I remember Yoeri mentioning this during our last review meeting, so I know the team is on top of this. We will make sure you will get your localized versions.

Please test multiple platforms and browsers and proactively tell us which ones have issues with this editor, so that we can warn our users. Or the reverse: tell us which browsers and platforms are supported.
It would be nice if button styles in the editor are inherited from the community settings.
Line spacing in the editor is not quite WYSIWYG: there's more space between lines while editing compared to after saving.

That’s very good feedback. I know for a fact that we analyzed which browsers are being used and tested most of them (Chrome, Safari, Firefox, Internet Explorer, both on Desktop and Mobile and on different OS) to make sure that we cover as much as possible. Maybe Yoeri can give more info later. For the other items I do not have sufficient information right now, but we will get back to it!

I think I've seen a text color selector in a mock up ... Where did it go?

The text color selector is still available in the Control Environment, but not in the front-end. For now this feature has been stripped from the front-end to prevent abuse. Do you also feel something like this would be good to enable via custom/primary user role? Then you and your top users could still benefit from it…

hi, is there any deadline for releasing the new text editor?

I am asking because our Japanese users have bug with old text editor and they really look forward to start using the new text editor

There is no set deadline, as we want to make sure that the quality of the editor is as high as possible before we release it. We expect it to take a couple more weeks for us to refine it, however it should not be too long hopefully!

I find it interesting to be able to limit these actions according to the user profiles. To avoid that Our Community uses the text editor too often and that there are abuses. :)

For example, callouts are very useful for moderators to highlight certain points. It would be a shame if customers used these calls out unnecessarily. This could lead to confusion about what is being said officially or unofficially. :)

I completely agree with you here and I also shared this feedback with the team. For now it looks like that we will strip functionality that could lead to abuse (e.g. text color, background color), with the vision to add some/most of them at a later stage in the form of a user role. This way you could reward active/trusted users with more editor features. Would that be something you would appreciate to use?

I follow my nose, it always knows

Jurgen

Helper ⭐️

Creating a link doesn't seem to work at all

Hmm I cannot reproduce it, works fine for me? Are you creating hyperlinks? Where do you get stuck?

I added a link, but the text remained text after confirming. Must be a hiccup, as I'm not experiencing it anymore.

The editor has big problems on mobile:
- Most top bar buttons disappear
- Pressing the editor to start editing doesn't work, unless you're tapping the top part of the editor

Great to see you discovered multi-level lists. ;)

The team has intentionally stripped functionality for mobile to only show the most relevant features (adding images and links) as usually “advanced” text styling (bold, underlined, etc.) are not being used very often in mobile use cases. It also seems to be connected to most smartphone keyboards / Apps not supporting such features. On top of that, the old editor also did not offer more of those:

Right. Now I remember we use a third party script to add more buttons on mobile. Our active users love using these buttons on mobile a lot. It's must have territory, really. If the third party script keeps working, it's fine. I don't have time to test right now, unfortunately.

Edit: Also, in the old editor we have 3 icons and in the current (tested) one there's 2. The 'add video' button was removed.

I think I've seen a text color selector in a mock up ... Where did it go?

The text color selector is still available in the Control Environment, but not in the front-end. For now this feature has been stripped from the front-end to prevent abuse. Do you also feel something like this would be good to enable via custom/primary user role? Then you and your top users could still benefit from it…

Yes.

Not sure if I get the second issue right, I could not reproduce it myself. Which browser are you using?

Edge and Chrome on iPhone 7.

M

Marie S

Contributor ⭐️⭐️⭐️

I find it interesting to be able to limit these actions according to the user profiles. To avoid that Our Community uses the text editor too often and that there are abuses. :)

For example, callouts are very useful for moderators to highlight certain points. It would be a shame if customers used these calls out unnecessarily. This could lead to confusion about what is being said officially or unofficially. :)

I completely agree with you here and I also shared this feedback with the team. For now it looks like that we will strip functionality that could lead to abuse (e.g. text color, background color), with the vision to add some/most of them at a later stage in the form of a user role. This way you could reward active/trusted users with more editor features. Would that be something you would appreciate to use?

Hi @Julian,

Thanks for the feedback 🙂 Yes, that would be appreciated. But in the meantime, it is not possible to remove the callouts from the features for users? I think it's really a moderator feature that an user doesn't need to use.