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Yoeri
Gainsight Employee ⭐️⭐️⭐️
October 1, 2019
preview

New editor now previewing on inSpired (and your staging communities)

  • October 1, 2019
  • 24 replies
  • 848 views

We enabled the new editor here on inSpired and your staging communities. We are doing this because we want to give your users the same create/edit experience as you have andwe want to empower them with extra formatting capabilities.

But not all formatting capabilities are available for your users, we stripped: text-color, text-background-color and horizontal lines. On smaller viewports (tablets and mobiles) we only provide the most necessary formatting options like sharing a link and inserting a photo.

Once we enable this new editor for your users we’ll have one unified editor experience throughout the entire platform: Users, Super-users, Moderators, Community Managers and Administrators will be able to create and edit new topics and replies using one single editor.

Public rollout 

We haven’t defined a public rollout date yet as we first want you to try it out here on inSpired. We need to make some small tweaks and make sure this new editor works properly across all viewports, devices and browsers. 

Also we’d like to hear your thoughts on the functionalities that will be opened up to your users, everything you see here on inSpired will be made available to your users when we release this. 

Stay tuned for updates and a release date, for now enjoy the new editor and let us know your thoughts.
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24 replies

Yoeri
YoeriAuthor
Gainsight Employee ⭐️⭐️⭐️
October 4, 2019

Thanks for your feedback, it’s great to build better products together with you!

Some updates:

  • Callout functionality has been stripped for the end-user
  • We’re working on the following:
    • ‘localizing’ the editor
    • improvements to image uploading
    • making sure the entire touch-area of the editor responds on mobile
    • make copy/pasted images open in a lightbox as well
    • line-spacing inconsistencies

Pasting a video URL from a common video platform like Youtube / Vimeo will auto-convert to a video preview, therefore we removed the insert video URL icon.

Group Product Manager, Customer Communities
Jurgen
Helper ⭐️
October 4, 2019

Thanks for your feedback, it’s great to build better products together with you!

Some updates:

  • Callout functionality has been stripped for the end-user
  • We’re working on the following:
    • ‘localizing’ the editor
    • improvements to image uploading
    • making sure the entire touch-area of the editor responds on mobile
    • make copy/pasted images open in a lightbox as well
    • line-spacing inconsistencies

 

 

Great, you're welcome.

 

Pasting a video URL from a common video platform like Youtube / Vimeo will auto-convert to a video preview, therefore we removed the insert video URL icon.

 

Not sure I understand. Maybe replace it with the insert media icon?

 

The team has intentionally stripped functionality for mobile to only show the most relevant features (adding images and links) as usually “advanced” text styling (bold, underlined, etc.) are not being used very often in mobile use cases. It also seems to be connected to most smartphone keyboards / Apps not supporting such features. 

 

By the way, I'm not sure why you wouldn't want to use these features on mobile. It's not like you have to nerf the editor on mobile. Other platforms have found elegant ways to make a powerful editor responsive:

Wordpress allows you to scroll through the top bar in browser

 

On a sidenote, why are images centered while all text is left aligned? Being able to center and left align text and images would be nice, but this is odd.

Yoeri
YoeriAuthor
Gainsight Employee ⭐️⭐️⭐️
October 8, 2019

Updates:

  • ⏳ working on
    • ‘localizing’ the editor
    • line-spacing inconsistencies
    • make copy/pasted images open in a lightbox
  • ✅ completed 
    • improvements to image uploading
    • making sure the entire touch-area of the editor responds on mobile

Expected release date is Monday 14 October 

-

Feedback on the post above;

  • Insert media and paste a media URL technically do the same, they will both insert a media preview. 
  • We are not sure why (and haven't found sufficient data) users would want to use extensive formatting capabilities on smaller viewports. The majority of replies are plain text. :)
  • Images are center aligned to make them stand out more and support image captions in a better way. Image alignment (left, right) is something we’d like to add as well but we’re not sure when
Group Product Manager, Customer Communities
Jurgen
Helper ⭐️
October 9, 2019

Feedback on the post above;

  • Insert media and paste a media URL technically do the same, they will both insert a media preview.

Ah, I finally got it. The button lost its function because of the autoconversion of media URLs to a preview.

 

  • We are not sure why (and haven't found sufficient data) users would want to use extensive formatting capabilities on smaller viewports. The majority of replies are plain text. :)

 

Here's how our users view your decision to strip back the buttons on mobile:

“The smaller the screen, the fewer things [Insided allows you] to do”

"I wonder why [these buttons] are lacking on mobile?"
"I don’t want to have to use my phone in a landscape orientation [for these functions]"
https://forum.kpn.com/kpn-ontmoet-31/een-paar-wijzigingen-462179/index2.html#post685816 (restricted access)

“I often use my phone. Wouldn’t it be nice if we could use the B I U buttons there?"
https://forum.telfort.nl/tips-en-verbeterideeen-273/is-een-luxere-mobiele-versie-van-het-forum-handig-83126

 

(Phew, finding back old comments that I remember always makes me feel so proud

 

By the way, the mobile fix third party script we use to make more buttons shown on mobile does not seem to work anymore, using the new editor. Perhaps @ErikD knows more.

 

Images are center aligned to make them stand out more and support image captions in a better way. Image alignment (left, right) is something we’d like to add as well but we’re not sure when

I hope our users like it :)

 

Is editing quotes (chopping them up so that you can reply to different parts) headache material for anyone besides me? It was, using the last editor and it still is for this one albeit in a brand new way. 

 

 

Yoeri
YoeriAuthor
Gainsight Employee ⭐️⭐️⭐️
October 11, 2019

Pre-weekend Updates:

We still aim to release on Monday 14 October 

-

Feedback on post above;

  • Bold, Italic, Underline options are available on mobile devices via native pop-ups when you select text;
  • Custom code written to make changes to the default behaviour of our platform is not always supported with the continuous updates of our platform. We rewrote parts of the editor to support more and new functionality, therefore your custom code to show featurs on mobile is probably not working. (This needs to be rewritten..)
  • I experience the same with chopping up quotes, that’s why I copy/paste orginal post and put it in a quote myself ;)
Group Product Manager, Customer Communities
Jurgen
Helper ⭐️
October 13, 2019

Pre-weekend Updates:

Thanks for the update!

 

To quote one of the users in the topic I cited earlier, "using the Chrome browser on Android, [selecting B I U via the OS] doesn't work."

Right now, I’m also having trouble selecting text on iOS 12 (Edge and Chrome). The cursor sometimes disappears as well.

 

 

 

 

 

 

Yoeri
YoeriAuthor
Gainsight Employee ⭐️⭐️⭐️
October 14, 2019

Not all browsers and platforms support the native formatting pop-ups. I don’t experience any problems selecting text in safari, chrome or firefox (iOS 13.1.2) but on other devices selecting text is not always that flawless as you’d expect: we’re investigating this.

Group Product Manager, Customer Communities
Ditte
Helper ⭐️⭐️
October 15, 2019

A bit of feedback from one of our Superusers:

 

“One step forward, another back. With today’s changes I can’t seem to break a quoted section in order to interleave responses. One used to be able to hit Enter.

This board is getting harder and harder to actually use.”

 

Anything being done about that? :) 

Currently rocking the Sonos Communities
timcavey
Helper ⭐️⭐️
October 15, 2019

Can I check if this is fully live now, @Yoeri ?

learning, sharing and repeat
Julian
Gainsight Employee ⭐️⭐️⭐️
October 15, 2019

A bit of feedback from one of our Superusers:

 

“One step forward, another back. With today’s changes I can’t seem to break a quoted section in order to interleave responses. One used to be able to hit Enter.

This board is getting harder and harder to actually use.”

 

Anything being done about that? :) 


Yeah I have also noticed that! Will discuss it with the team and get back to you.

@timcavey yes, the new editor is live, so have a look and let us know what you think! :)

I follow my nose, it always knows