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Yoeri
Gainsight Employee ⭐️⭐️⭐️
October 1, 2019
preview

New editor now previewing on inSpired (and your staging communities)

  • October 1, 2019
  • 24 replies
  • 848 views

We enabled the new editor here on inSpired and your staging communities. We are doing this because we want to give your users the same create/edit experience as you have andwe want to empower them with extra formatting capabilities.

But not all formatting capabilities are available for your users, we stripped: text-color, text-background-color and horizontal lines. On smaller viewports (tablets and mobiles) we only provide the most necessary formatting options like sharing a link and inserting a photo.

Once we enable this new editor for your users we’ll have one unified editor experience throughout the entire platform: Users, Super-users, Moderators, Community Managers and Administrators will be able to create and edit new topics and replies using one single editor.

Public rollout 

We haven’t defined a public rollout date yet as we first want you to try it out here on inSpired. We need to make some small tweaks and make sure this new editor works properly across all viewports, devices and browsers. 

Also we’d like to hear your thoughts on the functionalities that will be opened up to your users, everything you see here on inSpired will be made available to your users when we release this. 

Stay tuned for updates and a release date, for now enjoy the new editor and let us know your thoughts.
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24 replies

Ronald Posthumus
Contributor ⭐️⭐️⭐️
October 17, 2019

Hey all,

Also some feedback from our side now after the roll-out. Overall it looks far more fluent, so that’s good 🙂 But unfortunately this also brings a number of set backs.

Major one:

The pre implemented text, which Julian also showed above, has been removed. This is quite a set back as this doesn’t give any hints to the topic starter anymore. Why has this function been removed? As I can't seem to find any mention other than the screenshot from Julian on this. This is quite a major set back. I'm talking about these phrases:https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTExNTQyMDk2MywiZG9tYWluIjoiaW5zaWRlZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTU0MTY1fQ.m8bhaZC92wHBXEMOq9aNeJYHYsiYJMrWPJ8ke3nLK6A

Another major one: Chrome spelling check doesn’t work anymore, is there a workaround for this? Right now it just shows me that I have a different language selected, but I cant change it anymore.

Another major one: The font used seems to be Roboto now, that is not on Brand with our company. Do others have brand rules on fonts too? What can we do about this?

Other minor set backs:

  • A number of emoticons don't seem to switch when typing them, I also can't see the codes when hovering over the emoticons in the menu, is there a list with the working codes?
  • BB code editing is completely gone although the editor is still able to read it?
  • Deleting double quote lines leaves a small quote space, this is mostly annoying when you have quotes in quote and want to respond to only one of them and deleting the rest, you can’t fully delete the last little line unless you remove the entire quoting part in itself.

 

Also the changing of quotes works very weird. I suggest looking into this function and trying to change some double quotes for yourself.
Removing and adding text, typing before quotes (also didn’t work before). We have more instances where multi quoting now seems to work counter intuitive.

 

Kind regards,

Honest, open communication is the only street that leads us into the real world... - John Powell
Suvi Lehtovaara
Helper ⭐️⭐️
October 17, 2019

 

Pasting a video URL from a common video platform like Youtube / Vimeo will auto-convert to a video preview, therefore we removed the insert video URL icon.

 

I’ve tested this on various occassions and this seems to be working on Chrome, but not on IE nor Firefox. Anyone else experience this?

https://yhteiso.elisa.fi/
Yoeri
YoeriAuthor
Gainsight Employee ⭐️⭐️⭐️
October 17, 2019

Please visit https://community.insided.com/news-platform-updates-16/our-new-text-editor-is-now-available-on-all-communities-1788/index2.html#post6267 for the latest updates.

To keep all feedback centralized (from now on) this topic will be closed for comments

Group Product Manager, Customer Communities
Julian
Gainsight Employee ⭐️⭐️⭐️
October 18, 2019

To keep all feedback centralized (from now on) this topic will be closed for comments

Good call Yoeri, but I wanted to inform @Suvi Lehtovaara here that I was not able to reproduce this issue on Firefox (69) and IE, I have tested it successfully on both.

Luckily I am an admin so I can still do that. 😛 Should it still happen, please share it once more in the new topic, or contact me via private message. :)

I follow my nose, it always knows