Staircase AI is built with trust and security at its core—including certifications like ISO 27001 and ISO 42001—and we’re committed to continuing that investment with features that keep your data safe.
Our latest update introduces PII (Personally Identifiable Information) Anonymization, a new capability that automatically detects and redacts sensitive data before it enters our systems. This helps your team stay ahead of privacy and compliance requirements like GDPR and CCPA —with zero manual effort required.
👉 Learn more about our security practices
🔍 What It Does
When enabled, Staircase uses regex pattern matching to identify and replace PII—like email addresses, phone numbers, credit cards, medical IDs, and more—with standardized redaction tokens during data ingestion.
Example:
john.doe@company.com → [EMAIL_REDACTED]
This means the original data is never stored, as it never enters our systems—eliminating any potential risk to sensitive information.
To Enable: Go to Admin Config → AI Preferences → PII Anonymization
⚠️ A Few Important Notes
- Forward-Only: Protection starts once the feature is enabled. Past data is not retroactively anonymized.
- Regex-Based: Detection relies on pattern matching and may miss or misidentify information if data is not provided in a clearly identifiable format. For example, if a customer omits a space between a record number and the preceding word, the system may not detect the number string.
- Fully Configurable: This feature is off by default and must be manually enabled by an admin. Admins can turn it on or off anytime under Admin Config → AI Preferences.
✏️ Need More Customization?
You can also submit support requests to add custom PII types (like API keys or proprietary IDs). Learn more in the release notes or contact support@gainsight.com.
Let us know what you think or drop your questions below 👇