Say Hello to Atlas: A new generation of AI Agents for Retention, Adoption & Scaled CS
When in Vegas, it’s time to go big—so we did. Meet Atlas: Gainsight’s new generation of AI agents that power proactive, intelligent engagement from onboarding through outcomes.
Launched today at Pulse 2025, Atlas is built to augment your team (not replace it), scaling personalized support to every segment and freeing up time for your team to build meaningful relationships.
What is Atlas?
Atlas is Gainsight’s new agentic layer—featuring AI-powered agents that help customer-facing teams scale how they work, from onboarding to outcomes.
By handling repetitive workflows, Atlas frees customer facing teams to focus on high-touch relationships and strategic growth.
The agents that make up Atlas
At Pulse 2025 we unveiled multiple powerful agents reinventing CS—two are live today, and three more are coming soon:
- Staircase AI Agent (Live)
Scans every touchpoint—emails, meetings, support tickets, product usage—to surface hidden risk, sentiment, and expansion signals.
- Gainsight AI Agent for Slack (Live)
Delivers on-demand customer health, risk and usage insights directly in Slack. Ask a question and get answers without leaving your workflow.
- Renewal AI Agent (Coming Soon)
Automates personalized renewal outreach for long-tail and low-touch segments—driving up to +130% lift in renewal revenue.
- Adoption AI Agent (Coming Soon)
Identifies where customers stall in their journey and triggers tailored recovery plays to boost adoption rates. - Moderation AI Agent (Coming Soon)
Scale community moderation and keep your communities safe, on-brand and spam-free 24/7.
So what does Atlas do for you?
- Scale Without Headcount: Automate time-consuming tasks and reach every segment—including the customer’s you’ve never been able to serve effectively.
- Proactive Risk Management: Surface more risk signals vs. manual processes, so you can intervene earlier.
- Personalized Adoption at Scale: Leverage AI-crafted plays that reflect your best CSM behaviors in every message to drive adoption, even for the long-tail.
- Unified Platform: Native to Gainsight’s CustomerOS—no extra integrations, no data silos.
Atlas is the future of customer-centric automation—where AI agents amplify human expertise and drive measurable outcomes. Ready to elevate your agent game? Explore Atlas or contact your Gainsight rep for a demo of our live agents.