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We’ve rolled out new features to help your team better understand how customers use your product, and take action where it counts. From sharper account-level insights to more flexible analytics and easier KC Bot management, see what just dropped in Gainsight PX.

Note: These updates are live August 4, 2025 for EU customers, and August 9 for US customers. Release Notes.

 

A Smarter Way to View Account-Level Insights

 

Redesigned Accounts Explorer

It’s now easier to see how each customer is using your product. The redesigned Accounts Explorer pulls adoption, engagement, and health metrics into one centralized view.

With the update, you can:

  • Spot trends in feature usage, stickiness, and overall account health
  • Zoom into individual accounts to understand usage patterns and behavior
  • Customize health scoring to match your product's unique success criteria

It’s a faster path to actionable insights that lead to stronger customer outcomes.

 

Redesigned Accounts Explorer

 

 

New in Analytics

 

Segment Page Views by Full URL & URL Hash Filters

Filter by full URL paths and in-page anchors to better understand how users are really navigating your product. This one’s especially useful for SPAs and dynamic UIs where routes matter.

Think: deeper scroll tracking, smarter segmenting, and cleaner funnel analysis.

 

Segment page views in Query Builder with full URL and URL hash support

 

Get Retention Numbers From the True Start of Product Usage

Use “Product First Seen” as a trigger event in Retention Analysis at both the user and account level. This helps you track retention from the true starting point of product usage, especially useful for multi-product tracking.

 

Automate KC Bot Analytics Export 

Now you can export KC Bot engagement data, including content views, searches, and task list activity, through PX-CS and AWS S3 integrations. Perfect for offline analysis, enriching reports, or rolling up metrics into broader dashboards.

 

AWS S3 Settings with PX Generated Reports

 

 

KC Bot, But Better

We’ve made the Knowledge Center Bot editor easier to manage and more customizable, so it works better for your team, and feels more like your brand.

Improvements include:

  • Clone bots across products to speed up setup and ensure a consistent experience. Design, layout, and widget structure carry over automatically, so you don’t have to rebuild the same elements each time.
  • Check content dependencies before deleting to avoid surprises. The updated Dependencies tab shows where content is actively used, so you can make confident changes without disrupting live bots.
  • Add custom gradient backgrounds to better align with your brand. This new option in the Theme section lets you create a more polished, visually cohesive experience.
  • Give users control with expand and collapse headers. A new default icon in the bot header helps users focus on what they need, making long content easier to navigate.
  • Expanded character limits across widgets. Longer labels, clearer instructions, and more detailed messages help you guide users without compromise.

Small changes that add up to a smoother bot-building experience.

 

Want the full scoop? Check out the Release Notes. Drop a comment to let us know what you’re most excited to try. 👇

Awesome stuff!!!!!! I can’t wait to get my hands on the new Account Explorer!!! And I just recently had a use case for the URL based analytics!

Question about the new metrics in the Accounts Explorer: are these retrievable via the API? We want to bring them into another reporting tool for broader visibility, but also as a way to increase PX usage (bringing our CSMs and others over from that other tool over to PX to drill down and see all the great insights on the Account pages themselves)

The new account explorer is awesome! I would love to see us being able to bring overall customer healthscore into Gainsight PX from CS to include as part of this. Is it also easy to get this data from PX into CS to impact the healthscore? Is there a guide on it?

Hi ​@DannyPancratz 
Look forward to you using the new Accounts Explorer!

API support is planned for Q4 at this point of time. We have few more changes coming to the Accounts Explorer in Q3

Hey there ​@aaronhatton and thank you!

I would love to see us being able to bring overall customer healthscore into Gainsight PX from CS to include as part of this. - Absolutely! We have plans to enhance the Product Score in Q3 with custom weights, few more metrics and ability to have multiple custom account attributes

Is it also easy to get this data from PX into CS to impact the healthscore? Is there a guide on it?
At this point of time we have the API plan to use this data outside of PX in Q4. PX-CS customers have been building health scores in CS with PX integration. If there is more interest for these specific KPIs  we’ll definitely look to add the support sooner than later.

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