In addition to the agentic vision Gainsight unveiled on stage at Pulse in Las Vegas, we announced four powerful new features launching today—and they’re all designed to meet the moment for today’s Customer Success teams.

With Spaces, Copilot, Gainsight’s AI Agent in Slack, and Group Send, Gainsight CS puts your teams in control, so they can be proactive, efficient, and human-first, even as their workloads grow.
 

Spaces: Get Closer to Your Customers

Customer collaboration too often lives in siloed decks, scattered emails, and outdated spreadsheets, making it hard to align, easy to miscommunicate, and tough to scale.

Spaces brings everything into one shared, interactive destination. It gives both CSMs and customers a single place to track goals, tasks, and outcomes, so expectations stay clear, engagement stays high, and plans stay on course.

• Customers stay aligned: With one source of truth, customers know what’s expected and where things stand—no follow-up emails required.
• CSMs save time: Fewer repeated questions, fewer one-off updates, and more time focused on moving the relationship forward.
• Consistency is built in: Admins can templatize Spaces for onboarding, success planning, or other key journeys, ensuring every account gets a structured, repeatable experience.

Copilot: More Answers, Less Searching

When you're juggling a full book of business, digging through dashboards and notes to find answers is the last thing you have time for. Copilot puts AI at your fingertips, so you can stop searching and start solving.

Whether you're prepping for a renewal, writing a follow-up email, or looking for onboarding best practices, Copilot brings the answers directly to you.

Here’s what you can do:

• Access the data that matters: Instantly get customer info like ARR, renewals, risks, and adoption trends—pulled from Timeline and company data.
• Tap into best practices on demand: Need guidance on onboarding, renewals, or EBRs? Just ask. You can even generate emails, recaps, and more.
• Get smart on Gainsight: Ask anything about the product and become a go-to resource for your team.

Bottom line: Copilot helps your team move from reactive to proactive by turning raw data into clear direction exactly when and where it’s needed.

Gainsight AI Agent in Slack: Customer Data, Right Where You Work

For frontline CSMs who use Gainsight daily, data is always at their fingertips. But for cross-functional teams and executives, and even some CS team members who don’t log in regularly, getting the right information can require extra steps that slows them down and creates inefficiencies in their workflows.

That’s where Gainsight’s AI Agent for Slack comes in:

• Instant access to customer data: While Copilot gives you access to answers inside CS, our AI agent for Slack takes the same data to you—just ask about ARR, renewals, risks, adoption trends, and more…right in Slack.
• Keep teams aligned: Share updates directly in Slack channels so customer-facing teams can stay on the same page.
• Stay ahead of risks and opportunities: Identify potential churn or expansion opportunities early, so you can act before it’s too late.

Whether it’s a CSM preparing for a renewal, a Sales rep checking account details, a Product team member reviewing top feature requests, or an executive looking at customer health, Gainsight’s AI Agent makes data available to everyone who needs it—right when they need it.

Group Send: Empowering CSMs to Act at Scale

As customer bases grow and books of business get heavier, traditional 1:1 outreach just doesn’t scale—and relying on CS Ops or Marketing to send bulk emails only slows things down.

GroupSend removes the friction by giving CSMs the power to act independently, communicate at scale, and stay consistent—all without waiting in a queue or compromising brand standards.

• CSMs can move faster: No more submitting tickets or waiting on email campaigns—send messages exactly when they’re needed.
• You don’t lose the personal touch: Group Send supports large-scale outreach that still feels human, with templates and tokens that keep messages relevant.
• Performance stays visible: Real-time tracking makes it easy to see what’s working and follow up with the right customers at the right time.
   

Say Hello to Atlas
 

Vegas taught us to go big, so we did. 

Meet Atlas: Gainsight’s new generation of AI agents that power proactive, intelligent engagement from onboarding through outcomes. 

Built to augment your team (not replace it), Atlas scales personalized support to every segment—freeing up time and driving real results. Learn more in our dedicated Product Update post or join the interest list and we’ll keep you informed as we push into the agentic future.

These four features are more than incremental updates. Together, they represent a shift in how Customer Success teams can scale operations while staying personal, consistent, and aligned.

This is how modern CS gets done. So ditch the old playbook and help your teams move faster with AI-powered features in Gainsight CS.
 

Want to learn more about our Pulse release? Check out the release webinar on-demand.