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Need some help and Support is not available

L

I am currently trying to create a program through Journey Orchestrator - I am able to do everything I need to however when I go to update the merge field with a GS custom field with a link in it it will not either show or populate. Every other merge field is cooperating when I map it - 

 

I have tried to create the audience both with a CSV which has the information and with Data Designer which again has that field. 

 

The template I am using is being used successfully when we validate the email in the task itself manually. 

 

I am about ready to go nuts so any help is greatly appreciated. If i can get the link in there I can get these emails out. I have tried to reach out GS but they are closed for one of their many holidays/recharge days. 

2 replies

dayn.johnson
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  • dayn.johnson
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 647 replies
  • April 9, 2024

Have you posted this in the GGA (Global Gainsight Admin) slack community #quickhelp channel? These questions tend to get much faster responses there, but cross-posting solutions here for long-term visibility is also good!

On this program -- have you built this in advanced JO or the new dynamic JO?

One more quick thought (following screenshot is from advanced JO) -- have you unchecked the “Show Selected” checkbox in the merge step? That field won’t be brought through to the participant fields available for mapping until it’s selected there.

 

"All knowledge is connected to all other knowledge. The fun is in making the connections." – Arthur C. Aufderheide
romihache
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  • romihache
    romihache
L
  • LaurieG_PS
  • Author
  • Contributor ⭐️⭐️
  • 3 replies
  • April 9, 2024

I am using the new Dynamic JO. 

 

 

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