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Mandatory comments for low rating

  • January 24, 2025
  • 1 reply
  • 20 views

Hi, In the rating survey, is it possible to make comments mandatory for users who give us a low rating?

Best answer by rschlette

Hi Anusha. The ‘Set Comment As Mandatory’ setting is not dynamic based on the score. That will apply to all responses in the current rating survey

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rschlette
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  • Gainsight Employee ⭐️
  • 27 replies
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  • April 3, 2025

Hi Anusha. The ‘Set Comment As Mandatory’ setting is not dynamic based on the score. That will apply to all responses in the current rating survey


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