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Upload images for custom section

  • February 12, 2025
  • 5 replies
  • 46 views

  • Contributor ⭐️⭐️
  • 7 replies

Hi folks! How can I use images in Gainsight? Where should I upload and store them for use in custom sections?

Best answer by Alistair FIeld

I have a hidden community category. (only visible to administrators / Community Managers)

 

I keep a Community Management topic open that I can add my new images to when I need them and use the image url form there.

 

The drawback is lack of versioning. i.e. I cannot update and image and all references be updated. You need to upload new version and then change all references to that image.

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5 replies

Kenneth R
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  • Gainsight Community Manager
  • 428 replies
  • February 13, 2025

Hi ​@Vadym - are you thinking about custom HTML widgets?  The image indeed needs to be stored somewhere and the Gainsight platform isn’t really a place for that.  In an ideal scenario you might have a folder on a web server that your company owns for those types of images, but in a pinch you can absolutely get away with using something free and easily available like Imgur (we do that ourselves from time to time!).


  • Author
  • Contributor ⭐️⭐️
  • 7 replies
  • February 13, 2025

@Kenneth R Hi

Yes, I am using a cloud solution now. But I still had to ask, maybe gainsight has its own solution

 

Thanks!


Milla
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  • Contributor ⭐️⭐️⭐️⭐️
  • 25 replies
  • February 13, 2025

Here’s a quick workaround I use when I need an image on Custom pages:
1. Ask a question or start creating an article. 
2. Upload the image and copy the image url.
3. Discard the draft article.
4. I then use the <img> tag to show my image on the Custom Page in an html widget.  
<img src="https://uploads-us-west-2.insided.com/company-us-sandbox/attachment/d8c2a611-c8a0-4792-be50-6da0ed1c63b6.png"> 


Chris Hackett
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  • Helper ⭐️⭐️
  • 76 replies
  • February 14, 2025

What ​@Milla said!


Alistair FIeld
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  • Helper ⭐️⭐️⭐️
  • 250 replies
  • Answer
  • February 14, 2025

I have a hidden community category. (only visible to administrators / Community Managers)

 

I keep a Community Management topic open that I can add my new images to when I need them and use the image url form there.

 

The drawback is lack of versioning. i.e. I cannot update and image and all references be updated. You need to upload new version and then change all references to that image.


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