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Hey,

I see that the Gainsight community and a couple of other communities have this advanced filtering widget on the left hand side, but our platform doesn't.

Is this something that needs activating in the admin side?

 

@jvdc, I just checked my community to see if the advanced filtering widget is available. At first, I thought it wasn't there, but it actually is. However, it is not as well-defined as the one in Gainsight; it only becomes visible if I scroll down midway through the page, which seems to be an error. I will be submitting a support ticket for this issue.

Could you share what your widget looks like, or confirm if it is missing entirely?

 

 


Hey ​@Laurenseife thanks for checking, it is missing completely for us. I just have some filtering options at the top of the page:

 


They’re rolling out the revamped experience as an open beta throughout april and may, I believe. 

You’d need to opt-in to the Beta via control. 

But eventually what you see here on the GS community will be the new search UX.


Note: There’s an old version of the “new” UX in the Beta unless they’ve rolled out the actual new version to your community. So if you opt-in to the Beta, it may not look the same as what you see here. But it will eventually. 


Actually, these filtering options show up once I select items from the top bar “Question” “Conversation” “Events”, but not on “All Results”


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