Join us on January 25 at 10am PT as we share how you can discover richer, more meaningful insights from your customer data using Data Designer. We’ll also discuss how CSMs workflow can be optimized using Email Assist and Unification. During this webinar you’ll learn how to: Build Data Designer Make a data designer dataset universally available Create email templates Send emails directly from Cockpit Share emails from Timeline Identify duplicate company records Merge duplicate company recordsRegistration link:https://gainsight.zoom.us/webinar/register/WN_KLwIAfthRRiEVZHCYmZHFQ

In today's fast-paced and digitally connected world, businesses are constantly seeking innovative ways to enhance customer support while managing costs effectively. Two key strategies that have gained prominence in recent years are self-service support and peer-to-peer (P2P) support. Curious about how you can deliver successful self service and P2P support in your community? Join us for our upcoming webinar on Monday, September 25 at 9 AM PST to learn the strategies and tactics to deploy on your community to drive business results. During this webinar you will learn:How to improve customer satisfaction and streamline your support operations. The Power of Self-Service Support. The Benefits of Peer-to-Peer (P2P) Support.Speakers @Aman @revathimenon @Anjali Goswami Here is the Recording Link

In this competitive business landscape, ensuring the success of your product goes beyond simply delivering a functional solution. It requires a holistic approach that considers not only the technical aspects but also continuous improvements in the products to meet evolving customer needs and expectations. Adoption and NPS are crucial metrics that reflect how well your product meets customer needs and how likely your customers are to recommend it to others.Join us for our upcoming webinar on Wednesday, October 18 at 9 AM PST to explore a structured approach to leveraging feature requests and product updates to drive these essential measures of success.During this webinar you will learn:How to create value for your users while delivering feature requests and product updates. The importance of customer feedback. Case studies of boosting adoption and NPS structured feature requests and updates.Speakers: @Anjali Goswami @Aman @vishkatti Recording

In today's fast-paced and digitally connected world, businesses are constantly seeking innovative ways to enhance customer support while managing costs effectively. Two key strategies that have gained prominence in recent years are self-service support and peer-to-peer (P2P) support. Curious about how you can deliver successful self service and P2P support in your community? Join us for our upcoming webinar on Monday, September 25 at 9 AM PST to learn the strategies and tactics to deploy on your community to drive business results. During this webinar you will learn:How to improve customer satisfaction and streamline your support operations. The Power of Self-Service Support. The Benefits of Peer-to-Peer (P2P) Support.Speakers @aman_bejankiwar @revathimenon @Anjali Goswami Recording Link

In this competitive business landscape, ensuring the success of your product goes beyond simply delivering a functional solution. It requires a holistic approach that considers not only the technical aspects but also continuous improvements in the products to meet evolving customer needs and expectations. Adoption and NPS are crucial metrics that reflect how well your product meets customer needs and how likely your customers are to recommend it to others.Join us for our upcoming webinar on Wednesday, October 18 at 9 AM PST to explore a structured approach to leveraging feature requests and product updates to drive these essential measures of success. During this webinar you will learn:How to create value for your users while delivering feature requests and product updates. The importance of customer feedback. Case studies of boosting adoption and NPS structured feature requests and updates.Speakers : @Vishwas Katti @aman_bejankiwar @Anjali Goswami Recording

Join us on Wednesday, July 30th, 2024, at 9 AM PST for the next thrilling edition of our CC Crank Up webinar series!This time, we’re diving into the wonderful world of Custom Pages. Get ready to transform your digital spaces into personalized portals of community engagement!We’ll cover:What are Custom Pages? (Hint: They’re game-changers!) Examples and Best Practices (Get inspired and impress your team!) Non-Technical Configuration (No coding? No problem! We'll show you how.) Technical Configuration Options (For the CSS/HTML wizards among us!)Expect to be wowed and leave with a toolkit full of tips and tricks!Don't miss out on the fun, the knowledge, and the chance to ask your burning questions! Register now and mark your calendar for an engaging and educational hour with Gainsight's Customer Communities experts.

The inherent freshness of active communities always runs a risk of stagnation when complacency sets in. Communities require constant optimisation, strategising, not to mention a constant dose of inspiration. Every community needs to be reinvented from time to time.We have done it multiple times.For this Crank up Webinar, Customer Success Consultant @Aman sits down with GameChanger Community Manager @anirbandutta, to explore: Our Journey from our recent community reinvention What ‘Reinvention’ could entail and how to approach it from a Process standpoint Reinventing roles, ourselves to truly be able to implement what we set out to do.But more importantly we want to know how You are planning to reinvent your community in 2024?Let's dive into the conversation about continuous evolution, community goals, and personal growth within the community space. Recording:

Join us Thursday, February 23 at 8am PT for our next edition of our Crank Up Technicalities webinar series. This month we’re excited to share how Gainsight’s latest product enhancements can simplify the experience of CSMs, Customer Success Managers and improve the efficiency of Gainsight Admins!Speakers:@yuniyal @aiprakash @Nikhil kumar During this webinar we will cover the admin workflow, best practices and use cases for:-Real-time sync between SFDC & Gainsight-Journey Orchestrator emails to timeline-Manual person merge-Out-of-the-Box Account based forecasting

Join us Tuesday, March 28 at 10am PT for our next edition of our Crank Up Technicalities webinar series. This month discover the latest trends and best practices for building a digital-led customer success strategy in our upcoming webinar. Learn how to leverage technology to drive customer engagement and retention while maximizing business outcomes. During this webinar you'll learn how to:Use technology to drive customer engagement Personalize customer interactions with technology Create a better customer experience through digital strategies How Gainsight handles Digital Customer SuccessGuest speaker : @lane_h

How strong is your risk mitigation and management framework? Hasn’t this year been a difficult one for all of us when it comes to securing renewals? Join us for our upcoming Crank up Technicalities webinar on Thursday, April 27 at 10 AM PT to learn more about durable growth strategies that will help empower your company with a solid risk mitigation framework and processes to secure those Renewals! During this webinar you will learn: How Gainsight can help you deploy a framework that will leave you with no surprises when it comes to identifying, Managing & mitigating churn to save GRR How to proactively prioritize upcoming renewals and have a plan in place for all of your clientsLooking forward to seeing you there! Speakers @yuniyal & @Revant_Amingad

Join us Tuesday, May 30 at 10am PT for our next edition of our Crank Up Technicalities webinar series. This month we’re excited to share how Gainsight’s latest product enhancements can simplify the experience of CSMs, Customer Success Managers and improve the efficiency of Gainsight Admins! During this webinar we will cover the admin workflow, best practices and use cases for: Horizonized Rules Engine Hubspot <> GS Bi-Directional Sync Product Requests - Aha! Integration Renewal Center - Net Revenue Retention Dashboard Connect Multi-PX <> Single CSPresenters: @yuniyal @Chandna Garg @idris.shaik

We are all set for EMEA Crank Up Technicalities webinar this month!Join us Tuesday, May 30 at 3pm BST for our next edition of our Crank Up Technicalities webinar series. This month we’re excited to share how Gainsight’s latest product enhancements can simplify the experience of CSMs, Customer Success Managers and improve the efficiency of Gainsight Admins! During this webinar we will cover the admin workflow, best practices and use cases for: Horizonized Rules Engine Hubspot <> GS Bi-Directional Sync Product Requests - Aha! Integration Renewal Center - Net Revenue Retention Dashboard Connect Multi-PX <> Single CSPresenters: @BVirodhula @JamesAllen @Psingh08

Join us Wednesday, June 28 at 9am PT for our next edition of our Crank Up Technicalities webinar series. This month learn the Effective Strategies & Significance of Maintaining Contacts Hygiene! During this webinar you will learn: How important Contacts Hygiene is for a CSM/AM Gainsight Best Practices to manage Stakeholder Alignment How to avoid/manage duplicates in Gainsight CS Sponsor TrackingSpeakers @yuniyal @Jagari Das

Join us Thursday July 27 at 9am PT, for our next edition of Crank Up Technicalities webinar series.Explore the capabilities of the revamped look of C360/R360. During this webinar we will cover: Revamped C360 Overview What’s new in the latest C360/R360 Customer Journey Demo Technical Deep DiveSpeakers: @yuniyal @Mdsingh

Join us Thursday, August 31 at 10am PT for our next edition of our Crank Up Technicalities webinar series. This month we’re excited to share how Gainsight’s latest product enhancements can simplify the experience of CSMs, Customer Success Managers and improve the efficiency of Gainsight Admins! During this webinar we will cover the admin workflow, best practices and use cases for: Enhanced Email Template Builder Bi-Directional Hubspot Integration Create & Update Customer Goals via Rules Admin Redesign (Cockpit - Playbooks)Speakers: @yuniyal @ramya kodali @Kunal.Patel

Join us Tuesday, September 26 at 9am PT for our next edition of our Crank Up Technicalities webinar series. This month, learn how “Verified Outcomes” and “ROI” in Customer Success are vital for customer satisfaction, retention, and loyalty. Also, how Gainsight can help you get data-driven insights for continuous improvement, helping companies stand out and build trust with customers by demonstrating the concrete value delivered.We will cover:Verified Outcomes & ROI Gainsight Verified Outcomes Best Practices Demo - Building VO Framework in Gainsight Tracking VO at ScaleSpeakers : @yuniyal @ddietiker @jahnavi moturi

In this edition of our ‘Crank Up Technicalities’ webinar, we’re delving into the dynamic capabilities of Customer Success (CS) and Product Experience (PX).Join us as we uncover the strategic interplay between these two powerful solutions and how they can be harnessed to craft efficient workflows tailored to your business needs. During this session, we’ll explore a range of topics, including:- Triggering In-App Surveys with CS Data: Learn how to leverage your Customer Success data to strategically deploy in-app surveys, gaining valuable insights into user satisfaction and engagement.- Digital Renewal Management for Small Businesses: Discover how to streamline the renewal process for small businesses, enhancing efficiency and ensuring continued customer success.- Utilizing PX Labels in CS for Customer Scoring: See how PX labels can be integrated into your Customer Success strategy to effectively score and prioritize your customers. ...and much more!

Unlock the power of Gainsight Timeline with our exclusive webinar, "Crank Up Technicalities - All about Gainsight Timeline."Dive into essential functionalities and discover how this feature can revolutionize your workflow.What to Expect:Timeline API Mastery: Learn to seamlessly push timeline activities from third-party tools, enhancing your workflow efficiency. Integration Excellence: Explore various integrations, including the dynamic connections with call recording tools. Gong AI Feature: Uncover the potential of the Gong AI feature, leveraging advanced analytics for smarter decision-making. Health Scorecard Measures: Harness the power of the timeline to set and refine health scorecard measures, ensuring a proactive approach to customer success. Associated Objects Demystified: Understand the intricacies of associated objects in the timeline, opening new possibilities for comprehensive data management.Recording:

Join us for an in-depth webinar where we explore the transformative power of Gainsight’s Scorecards feature. This session is designed to help you harness data-driven insights to better understand customer health, predict churn, and drive growth. Whether you’re a seasoned user or new to Gainsight, this webinar will provide both strategic insights and practical knowledge on optimizing customer success using Scorecards.This webinar is a must-attend for anyone looking to elevate their customer success operations with the latest tools and strategies from Gainsight.Webinar Agenda:Introduction to Gainsight Scorecards: Overview of Scorecards and their role in customer success. How to quantify customer health using both data-driven and subjective factors. Strategic Benefits of Scorecards: Real-world examples of successful Scorecard implementation. Technical Deep Dive: Setting up and configuring Scorecards in Gainsight. Best practices for customizing Scorecard metrics and dashboards. Introductio

Are you ready to transform your customer onboarding process? Join us for an exciting webinar where we'll walk you through creating a seamless onboarding journey using Gainsight PX. Whether you're just starting or looking to elevate your onboarding strategy, this session is packed with insights and actionable steps tailored to your needs.Here's What You'll Discover:Will reveal how PX onboarding engagements and the Knowledge Center (KC) bot can drive user adoption and satisfaction. Objectives: Level Beginner: Collect Ideal Customer Profile (ICP) roles and goals to tailor your onboarding journey. Level Intermediate: Implement role and goal-based Time to Value (TTV) strategies for faster outcomes. Level Advanced: Create a unified onboarding experience across multiple products. Q&A Don't miss out—reserve your spot today