Solved
Domain vs Contact Sync
Is there a way for us to see if an account is connected to Gainsight via a domain or contact sync? It would be very helpful to have this flag on the account so we know.
Staircase will use a combination of both domain and contact sync where applicable, it isn’t usually one or the other. If you see a domain associated to an account under settings > account domains, then domain sync is being used for that domain. If you see domains below that indicating they are shared, then Staircase is using the contact sync for those domains. Hope this helps. Thanks.
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