Hi,
Some of our CSMs (and others across our company) have been confused by the post renewal date language, "Overdue by XX days" on the renewal date section of the C360 summary. The language leading up to the renewal date is great, but the word "Overdue" is causing some unnecessary excitement. It would be great to be able to customize that language to not include anything after the renewal date passes.
Thanks,
Elise
New Idea
C360: Customize Renewal Date language in Summary Section
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