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Task Sync Should Map to Custom Fields in SFDC
Currently the ability to sync tasks from Gainsight to Salesforce does not include the ability to sync fields to custom fields in SFDC. Adding this ability would be an excellent way to enhance this functionality.
+7Sad to hear 😞 When participating in this thread, I'd assumed that custom Task fields were fair game
+1 here from Five9. We would love to have the ability to sync data entered in a custom field in a GS task over to the Salesforce task object.
Hi,
You can sync GS task object custom fields data to Salesforce task object. You can add the mapping in Administration > Workflow > Tasks.
Please let me know if you are looking for something else.
Thanks,
Nitisha
You can sync GS task object custom fields data to Salesforce task object. You can add the mapping in Administration > Workflow > Tasks.
Please let me know if you are looking for something else.
Thanks,
Nitisha
1 person likes this
+5This is also explained in the Configure and Sync Tasks from SFDC to Gainsight article.
Lila Krutel, Dir. Global Education Services
1 person likes this
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