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Time zone conversion

  • May 18, 2018
  • 1 reply
  • 38 views

angela_domenichelli
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As a CSM I need to log activities and emails according to my client's time zone so I can reference the time in a meaningful way to my clients.

Acceptance criteria:
Convert times entered in my local time zone to the client's time zone
Display both times in Activities and CoPilot
Allow a toggle between my time zone and client local times in Global timeline

Examples:
My client on the west coast and I am on the east coast.
1.  I refer the client o an email was sent in the time according to my time zone.  The client is unable to find an email at that time because of the difference in time zone.
2.  I refer to a meeting from Activities in eastern time and the client thinks they did not attend because they do not see any meeting at that time on their calendar.

1 reply

sai_ram
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  • Expert ⭐️⭐️
  • June 11, 2018
Hi Angela, I understand your concern ,as per me handling time zones is really a bit complex, I am not good at helping on time zones specific.  

Redirecting this to our Product Manager to check the possibilities .

Thanks for posting!