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Rank Private Message Error

  • December 29, 2021
  • 3 replies
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Dkreiger
  • Dkreiger
  • Contributor ⭐️⭐️⭐️⭐️
  • 25 replies

Hi everyone,

I am trying to send our members a private message once they reach each rank. Below is one example message. I am running into the issue where the User-Name and Rank isn't taking and the message is send exactly seen below.  

 

Hi {user-name}, 

Wow! Welcome to the show. You have earned a new {Fan} badge. Keep up the great work! 
For more information around badges, https://community.streamsets.com/welcome-guide-31/community-platform-theme-badges-and-ranks-153

Cheers! 
The StreamSets Community Team

Best answer by ravi.kurma

Hi @Dkreiger!

Regarding the private message for ranks with {user-name} and {fan} for the badge name. I will have to reach out to engineering team to figure out why the {user-name} doesn’t work, but {fan} will not work as it’s not intended this way as it needs to pick up the badge-name (see below). 

A workaround might be to send the private message once they earn the badge. Inside the badge you can have the following {user-name} and {badge-name}, which will automatically get the user name and badge name. You can see information here:

I will reach out to the team for the rank private message and get back to you!

Sincerely,

Ravi

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3 replies

ravi.kurma
  • ravi.kurma
  • Helper ⭐️⭐️⭐️
  • 76 replies
  • Answer
  • December 29, 2021

Hi @Dkreiger!

Regarding the private message for ranks with {user-name} and {fan} for the badge name. I will have to reach out to engineering team to figure out why the {user-name} doesn’t work, but {fan} will not work as it’s not intended this way as it needs to pick up the badge-name (see below). 

A workaround might be to send the private message once they earn the badge. Inside the badge you can have the following {user-name} and {badge-name}, which will automatically get the user name and badge name. You can see information here:

I will reach out to the team for the rank private message and get back to you!

Sincerely,

Ravi

Dkreiger
1 person likes this
  • Dkreiger
    Dkreiger
Dkreiger
  • Dkreiger
  • Author
  • Contributor ⭐️⭐️⭐️⭐️
  • 25 replies
  • December 29, 2021

Thanks @ravi.kurma! This was very helpful. Hopefully the team will add this feature.

Learn, Share, Grow together!
ravi.kurma
  • ravi.kurma
  • Helper ⭐️⭐️⭐️
  • 76 replies
  • January 11, 2022

Hi @Dkreiger!

Sorry for the delay, but I have an answer for private messages in ranks. Unlike badges, there are currently no variables (ex: {user-name} and {badge-name}) set for private message inside ranks so this will not work as expected. I would highly recommend posting this on inSpired to see if it gathers votes and gains traction within the community.

Sincerely,

Ravi

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