+3Posting on behalf of customer. Currently on reports that contain a drill down, if you want to apply filters to the drill down section of a report you need to apply them globally on the report itself. This potentially filters out data at the global level which you want to see.
The use case here is that you’d like to see a holistic view at the global report level and then when you drill down you’d like to see specific data filtered down per dataset.
+5Example use case:
Report to see the total Company Count beside the total CSM count (companies where a CSM is assigned over time. (We are snapshotting Company records weekly)
Show me: Count of Company GSID, Count of CSM
By: Snapshot Date
So when “Company Count” Column says 11,606 and “CSM” Column says 861, I would expect that when I click “Company Count” the drill down would contain 11,606 lines and when I click “CSM” the drill down would contain 861 lines.
The numbers in the column view are correct… but the drill downs that match to the number in the column. If I click on a column that says it has 861 records, I would expect the drill down to display 861 records. It’s misleading otherwise.
+3Would love to see some more traction on this one. I have an NPS Response by Role report, you’d think drilling down into any of the roles/their respective response rate would display the responders (those that contributed to the response rate). But no, it’s a list of all survey participants and not inherently obvious that a bunch of the rows are not responders.
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
