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New Idea

Gainsight Mass Send Email Feature Enable Thumbnail/Preview

Related products:CS Journey Orchestrator, Email & Notifications
  • October 9, 2025
  • 2 replies
  • 25 views

manda.edmonds
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It would be great if, like other systems (such as High Spot) a user was able to easily embed a thumbnail/preview (image with a link) into mass send emails.

2 replies

ssamarth
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  • Gainsight Employee ⭐️
  • October 15, 2025

Hi ​@manda.edmonds Can you elaborate on it. 


manda.edmonds
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  • Author
  • Contributor ⭐️⭐️⭐️
  • October 15, 2025

@ssamarth 

 

Essentially, when you compose an email in software like Highspot and you put in a hyperlink, a preview of the hyperlink is auto-generated to go into the email.  Our CS team feels that this encourages recipients to know what they are receiving and when they should click, and they would like to see a similar feature in Gainsight’s mass send email.

 

If you are in Slack and you paste a URL, it previews the website with a picture.  This is similar.