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One place to update logo for all system emails.

Related products:CC Notifications & Subscriptions
  • September 20, 2021
  • 6 replies
  • 57 views

joe.huber

There are 15 different system emails, so if the logo changes or something needs adjusting, we have to upload and change the code of 15 different emails. I know this would be a major code re-write, but it’s a pain point, for sure.

 

Wasn’t sure if the product area was notifications and subs -or- customisation.

6 replies

xiaoyu-shen
  • Helper ⭐️⭐️
  • September 22, 2021

Hey Joe, thanks for sharing this idea. The problem is very clear: it’s not a good UX to update the system email templates manually, especially for a shared part like logo. 

I’d put this idea to open and so others can vote and reply on it. And please don’t forget to vote on your own idea ;) 


xiaoyu-shen
  • Helper ⭐️⭐️
  • September 22, 2021
Updated idea statusNewOpen

security_lion
  • Helper ⭐️⭐️
  • November 17, 2021

I’d like to see this as well. The ability to have global banner, logo, footer, templates, etc.


  • November 17, 2021

We work around this by calling in the logo via a absolute URL from our CDN. Then if we ever had to make a logo change we simply do that on the CDN and don’t have to touch the emails.


Etienne Nichols
  • Contributor ⭐️⭐️
  • February 16, 2022

Hey @Scott Baldwin, I liked your answer and noticed that you are a total rock star, so I thought I’d ask…

We added our logo to our Hubspot in a public facing way, but are still having issues with the logo not showing up for anyone outside the organization. Any thoughts on this ?


  • February 16, 2022

@Etienne Nichols possible that hubspot logo can’t be pulled in. I’d have to see the page and your email code to diagnose further. Feel free to DM me.