Question
Scorecard Rule: Null CTA values not being pulled
I am trying to build rules where the absence of an open/closed cta will result in a green health score. I am using the CTA object when making the rule but I can't seem to find a value that works. Has anyone come across a similar issue or found a way around this?
+7Hi Scott,
I think this post is basically the same underlying question as yours -- check out my comments on it for both the best practice/workaround and an explanation :-)
https://community.gainsight.com/gainsight/topics/cant-create-no-cta-rule-to-raise-health-score
I think this post is basically the same underlying question as yours -- check out my comments on it for both the best practice/workaround and an explanation :-)
https://community.gainsight.com/gainsight/topics/cant-create-no-cta-rule-to-raise-health-score
Program Director, CS Innovation @ Gainsight
Thank you Seth!
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